Physical Therapy
AI receptionist for physical therapy. Plans of care actually finish.
PT revenue depends on patients completing a full plan of care. 2Care answers every call, books evaluations, and keeps recurring visits on schedule so plans of care do not fall apart mid-course.
Get a demo
30 minutes, on your own call flows.
In practice
Built for how physical therapy actually runs.
When patients drop off mid-plan, outcomes and revenue both suffer. 2Care keeps the visit cadence intact.
- Plan-of-care
- completion drives PT revenue, drop-off kills it
- High
- cancellation and reschedule volume to manage
- 24/7
- coverage with no added front desk staff
Plan-of-care adherence
LiveWorked from your rules, not a manual call list.
Trusted by healthcare providers across the US, Europe and India
On the phone
The workflows physical therapy practices actually run.
Not generic scheduling. The specific jobs that fill your day and quietly cost you revenue when they slip.
01
The whole plan of care booked at once
Twice a week for six weeks is booked as a block on the call, at the times that suit the patient, instead of one visit at a time and a schedule that empties out by week three.
02
Authorisation running out before the visits do
Patients approaching their authorised visit count are flagged and called, so the re-authorisation goes in before the plan of care stalls.
Plan-of-care adherence
LiveWorked from your rules, not a manual call list.
03
Same-day backfill on cancellations
A morning cancellation is filled from the waitlist that morning. Therapist utilisation is the whole business, an unfilled hour never comes back.
04
Drop-off recovery
Patients who stopped attending mid-plan are called back, told exactly how many visits are left, and rebooked.
Anything clinical or urgent is escalated to your team rather than handled by the agent.
Integrations
Writes back into the systems you already run.
See it work
What a physical therapy patient hears when they ring at 8:47 PM.
The practice is closed. The call is answered on the first ring, then booked, confirmed and written back before anyone arrives in the morning.
The constraint nobody schedules around
Payers do not authorise the plan. They authorise a few visits.
An eight week course rarely arrives approved in one piece. Insurers commonly release three to six visits at a time, so a re-authorisation is due almost immediately, and a stalled one empties the diary while the patient loses momentum.
Authorised against prescribed
Prescribed course of care
12 visits
What the current authorisation covers
4 visits
Twelve visits prescribed means twelve visits kept. The gap between a course that finishes and one that stops at visit seven is almost never the treatment.
Where the line sits
What it schedules, and what it leaves to the therapist.
Rehab calls are mostly logistics, and the ones that are not are obvious. The split below is set by the clinic and applied the same way on every call.
Finished on the call
- Initial evaluations booked at the right length with the referral captured.
- A whole course of care committed in one conversation, at times the patient can keep.
- Cancellations rescheduled on the same call rather than simply recorded.
- Freed hours offered to patients waiting for something sooner.
- Patients nearing their authorised visit count surfaced to your billing team.
Never attempted, always escalated
- Advising on pain during or after an exercise.
- Saying whether a patient should push through or stop.
- Changing a home programme or a prescribed exercise.
- Deciding whether a flare-up needs an earlier appointment.
- Confirming that a pending re-authorisation will be approved.
Submitting a re-authorisation stays with your billing team. Noticing that one is due is a scheduling job, and it is the one that gets missed because the person who would notice is treating.
The whole front desk
A course of care, from referral to discharge.
Attendance is the product in rehab. Step through a patient and see where a course actually leaks.
An injured patient with a script and no appointment.
Referrals arrive from surgeons, physicians and self-referring patients, and the ones that go unbooked are rarely refused. They are simply never followed up.
Referrals captured as fields
Referring provider, body part and diagnosis recorded on the record rather than in a note somebody retypes.
Called back, not waited for
A referral that has not booked itself is phoned, and retried on a schedule rather than dropped after one attempt.
Insurance taken up front
Carrier and member ID captured on the first call so verification runs before the evaluation rather than at the desk.
Evaluation booked at the right length
An initial evaluation is not a follow up. The correct appointment type and duration come from your own system.
Two things this deliberately does not do: it does not deliver clinical advice between visits, and it does not submit the authorisation itself. Both stay with your team.
What it does about it
The four calls that protect a course of care.
02
Re-authorisation flagged early
Patients nearing their authorised visit count are surfaced while there is still room to submit, rather than when the visits have already run out.
03
Cancellations rescheduled, not accepted
A patient who cannot make Thursday is offered Friday on the same call, so the visit moves instead of disappearing.
Elsewhere
Clinics running the same agent.
Rehab, chiropractic and hospital front desks lose visits the same way. The figures below were measured on each clinic's own line.
The difference
Attendance is the product. Answering the phone is not.
Voicemail or a message service
2care
A cancellation call
Recorded and passed on
Rescheduled on the same call
The empty hour
Refilled if somebody has time
Offered to the waiting list within minutes
Authorisation limits
Noticed when a claim is denied
Flagged as the count approaches
A patient going quiet
Nobody sees the pattern
Called while it is still recoverable
Booking the course
One visit at a time
The full plan, in one conversation
Straight answers
What clinic owners ask.
Our therapists prefer to book the next visit in the room.
That is the best moment to book one, and nothing here interferes with it. This covers the visits that were not booked in the room, the ones cancelled afterwards, and the patients who stopped coming without saying so.
Authorisation is a billing job, not a phone job.
Submitting it is. Noticing that it is due is a scheduling job, and it is the one that gets missed, because the person who would notice is with a patient.
Will it understand our appointment types?
It reads them rather than being told about them. An initial evaluation, a follow up and a longer re-assessment have different lengths in your system and are booked as such.
Related
The same agent, doing a different job.
Each page below covers one job end to end: how the call goes, what gets written back, and where the agent stops and your team takes over.
Rehab clinics ask
Keeping a plan of care intact.
Yes. A physio answering service and an AI receptionist for physiotherapy describe the same cover we run for physical therapy clinics, and the booking rules are read from whichever system the clinic uses.
It answers the phone and it books, which is why practices searching for either find the same product. The part that matters in rehab is that it can commit a whole course of care into the diary rather than take a message about one visit.
Yes, and it is the single most useful thing it does here. A course agreed as a block at times the patient can keep is what stops a schedule emptying out by week three.
Patients approaching the authorised count are flagged so the re-authorisation can be submitted while there is still room. The agent surfaces the threshold; your billing team still does the submission.
It offers to move the visit rather than simply recording the cancellation, and the freed slot is offered to patients waiting for something sooner within minutes.
WebPT, Cliniko, Jane, Nookal, PracSuite and Splose among others. Each has its own page covering what gets read and what gets written, and availability is confirmed live as the caller is speaking, never from an overnight copy.
Yes. Bookings are made against each therapist's own availability and appointment types, so a caller reaches the right practitioner at the right length without your team intervening.
Yes. Nothing moves before the agreement is signed. Recordings are encrypted wherever they sit, every opening of one is logged, and UK and EU clinics sit on regional hosting under a DPA.
See 2Care answer your physical therapy calls. Book Demo.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP