Every admin job, by workflow or by specialty.

Insurance and revenue

Coverage, prior auth, referrals, claims and denials, worked to an answer so revenue does not age out.

• Insurance VerificationCoverage, copay and deductible checked before every visit.
• Coordination of BenefitsWhich plan pays first, settled before the claim.
• Prior AuthorizationAuth required? Checked, filed and tracked to an answer.
• Referral CoordinationFaxed referrals read, booked and the loop closed.
• Claim ManagementClean claims built, filed and reconciled line by line.
• Claim Status TrackingEvery open claim checked with the payer on a schedule.
• Denial RecoveryDenials fixed, resubmitted or appealed until paid.
• Payer CallsCalls to insurers made for you, hold time included.

Between visits

Care gaps, recall, reminders and balances, worked from your lists without anyone dialing.

• Care Gap OutreachOpen care gaps called, booked and closed on record.
• Recall & CampaignsRecall, reminders, reactivation and campaigns.
• Payment & Balance ResolutionBalances explained and collected before collections.

Front desk

Every call, chat and intake handled and written back into your systems, day and night.

• Appointment SchedulingBooked, moved and cancelled against live availability.
• Patient IntakeDemographics, insurance and card photos as fields.
• Intelligent Triage & RoutingEvery call understood and sent to the right place.
• After-Hours CoverageNights, weekends and holidays answered and booked.
• Medication & Refill RequestsRefill requests captured and routed to a provider.
• Website ChatYour website answers, captures and books visits.

Growth and platform

Leads, voice and the integrations underneath every workflow.

• CRM & Lead CaptureEvery web, ad and social enquiry captured, called and tracked.
• Voice AgentsHow the workforce talks to patients, in five languages.
• 95+ IntegrationsReads from and writes back into the systems you run.