PodiatryUnited KingdomExcellent Foot Clinic recalls at-risk patients before they present
A podiatry practice where the highest-value appointments are the ones patients never think to book.
- Cliniko
0
diabetic foot checks recalled per month
0
routine maintenance patients lost to drift
24/7
booking cover
Before
What was breaking
- Diabetic patients due for a foot check only called once something was wrong.
- Routine nail-care patients drifted out of their interval without anyone noticing.
- Bookings could only be made when the desk was staffed.
What we did
How it works now
- At-risk patients are recalled on the practice's own interval.
- Maintenance patients are rebooked automatically at their usual cadence.
- Booking is available at any hour.
After
What changed
- At-risk patients are seen on schedule rather than in response to a problem.
- The routine base load on the diary is predictable again.
“The recalls are the appointments that actually prevent something. Those are the ones we were missing.”
The same flow, running
What this looks like on a live call.
The story above describes it. This is the flow itself, recorded end to end.
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