Jane App integration
An AI receptionist for Jane, every practitioner covered.
Multi-discipline clinics under one roof and one phone number, where the hardest part of the call is working out what the patient actually needs.
Writing to Jane App
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Jane App
Jane runs multi-discipline clinics, physiotherapy, massage, chiropractic, mental health, often sharing a roof, a reception and a number. Patients rarely know which service they need.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Callers cannot name the service
They describe a problem. Somebody has to translate it into a discipline, and getting it wrong wastes an appointment.
Wrong-service bookings cost twice
The patient attends, cannot be treated, and has to be rebooked.
Practitioner diaries fill unevenly
One discipline is overbooked while another has space sitting empty.
Courses of treatment lose momentum
Booked one visit at a time, they stop early.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
The agent works out the discipline
From how the problem is described, not from a menu, then books the right practitioner.
Right service, right practitioner, first time
Discipline, availability, location and continuity rules are all applied on the call.
Load spread across the team
Continuity is kept where it matters and gaps are filled where it does not.
Series booked in one conversation
Where treatment runs over several visits, they go in together at the right spacing.
The difference
What changes on the Jane App phone.
In a multi-discipline clinic, most misbookings start with the wrong service, not the wrong time.
How it runs today
With 2care on Jane App
Callers cannot name the service
They describe a problem
From how the problem is described, not from a menu, then books the right practitioner
Wrong-service bookings cost twice
The patient attends, cannot be treated, and has to be rebooked
Discipline, availability, location and continuity rules are all applied on the call
Practitioner diaries fill unevenly
One discipline is overbooked while another has space sitting empty
Continuity is kept where it matters and gaps are filled where it does not
Courses of treatment lose momentum
Booked one visit at a time, they stop early
Where treatment runs over several visits, they go in together at the right spacing
At a glance
The Jane App connection, in the terms a review will ask about.
Jane runs multi-discipline clinics, physiotherapy, massage, chiropractic, mental health, often sharing a roof, a reception and a number. Patients rarely know which service they need.
Straight answers
What Jane App practices ask before connecting it.
Does it work with our Jane treatment types?
Yes, and their durations. A sixty minute treatment is never offered in a thirty minute gap because the length comes from Jane.
Will charting and billing still work as normal?
Yes. The agent only touches scheduling and patient contact details, so everything downstream in Jane continues exactly as it does now.
Can patients book with a specific practitioner?
Yes. If they name somebody they get that person's availability; if not, they are offered the earliest suitable option across the clinic.
We are not granting broad write access to Jane App.
Nor should you. Each practitioner's Jane schedule and treatment types, exactly as configured. Clinical documentation sits outside the scope entirely.
Scope
What it touches in Jane App.
Three passes. The third is what keeps charting and billing untouched downstream.
- Practitioner diary
- Practitioner schedules in Jane, read as the caller speaks.
- Appointment type
- Treatment types and their set durations.
- Patient record
- Existing patient profiles, to avoid a duplicate.
- Availability rules
- Availability rules, including breaks and blocked time.
- Location
- Locations for a clinic with more than one.
Go live
Weeks, not quarters.
Most practices on Jane App are live inside a few weeks of authorising the connection.
Authorise the connection
Your Jane App administrator approves API access. Nothing is installed, and nothing changes about how your team uses Jane App.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Jane App.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Before you connect it
Questions about Jane App.
Yes, from how they describe the problem rather than by asking them to pick from a menu, and then it books the right practitioner.
Yes. Discipline, availability, location and continuity rules are applied on every call.
An AI receptionist for Jane App is the same thing under a third name. A Jane App answering service describes covering the phone. A Jane App integration describes what connects to what. Here they are one product: cover for the line that reads your diary and writes the booking straight into it.
Each practitioner's Jane schedule and treatment types, exactly as configured, confirmed while the caller is still speaking.
No. Callers are matched against what Jane App already holds before anything new is created.
Yes. Kept with the patient in Jane, alongside the appointment it produced.
See 2care book into Jane App.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP