Cancellation and Refund Policy

01Cancellation Policy

• Subscription services can be cancelled at any time through your account dashboard
• Cancellations take effect at the end of your current billing cycle
• No refunds will be provided for partial months of service
• One-time services can be cancelled within 24 hours of purchase for a full refund

02Refund Policy

• Refunds are processed within 5-7 business days of approval
• Refunds will be credited to the original payment method
• Service fees and processing charges are non-refundable
• Digital products and completed services are generally non-refundable

03Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

04Refund Circumstances

• Technical issues preventing service access for more than 48 hours
• Billing errors or duplicate charges
• Service not delivered as described
• Cancellation within the specified timeframe

05How to Request a Refund

To request a refund:

06Refund Request Steps

1. 01Contact our support team at support@2care.ai
2. 02Provide your order number and reason for refund request
3. 03Include any supporting documentation
4. 04Allow 3-5 business days for review and response