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2care.ai

Cancellation

Cancellation and Refund Policy

At 2Care.ai, we strive to provide exceptional service and products. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds.

Last updated 17 November 2025

Cancellation Policy

  • Subscription services can be cancelled at any time through your account dashboard
  • Cancellations take effect at the end of your current billing cycle
  • No refunds will be provided for partial months of service
  • One-time services can be cancelled within 24 hours of purchase for a full refund

Refund Policy

  • Refunds are processed within 5-7 business days of approval
  • Refunds will be credited to the original payment method
  • Service fees and processing charges are non-refundable
  • Digital products and completed services are generally non-refundable

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

Refund Circumstances

  • Technical issues preventing service access for more than 48 hours
  • Billing errors or duplicate charges
  • Service not delivered as described
  • Cancellation within the specified timeframe

How to Request a Refund

To request a refund:

Refund Request Steps

  1. Contact our support team at support@2care.ai
  2. Provide your order number and reason for refund request
  3. Include any supporting documentation
  4. Allow 3-5 business days for review and response

Questions about this policy?

Reach the 2care.ai team directly and we will come back to you.

Version history

This is the current version of this policy. When we make changes, previous versions will be listed here so you can see what changed and when.

  • 17 November 2025Current

    Current published version.

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4.9

What practices say about us.

Verbatim from our reviews on Google and G2.

GoogleG2 G2
Dr. Niki PatelPatel Medical & Aesthetics
My secretary was able to save so much time. I would highly recommend it to physician practices.
Reviewed on Google
Dr. Aashil ShahAvora Dental of Altamont
I'm able to sleep at night knowing the AI assistant is active during the times we're not in the building.
Reviewed on Google
Dr. Neera GuptaSansa Med Spa
We were missing calls during busy hours. 2care.ai helped us manage the front desk and incoming calls.
Reviewed on Google
Mariana Postma-BufillCOO, Chiropractie Leiden
We've had problems staffing our front desk. We're very happy, and I can totally recommend it.
Reviewed on Google
Dave T.Senior Patient Coordinator
G2

Turns patient enquiries into booked appointments effortlessly

Every patient enquiry is captured instantly, whether it comes through a phone call, website or social channel, and the AI follows up and helps move that patient towards booking an appointment.
Reviewed on G2· September 2026
Verified UserHospital & Health Care
G2

All-in-one front-office AI for calls, scheduling and lead tracking

It brings the entire front-office workflow into a single system, so I'm not juggling separate tools for calls, scheduling, and lead tracking. It has reduced a lot of the manual follow-up work that used to take up my day.
Reviewed on G2· September 2026
Verified UserHospital & Health Care
G2

We stopped losing patients to voicemail

Patients call and they get booked, plain and simple. It also covers after-hours, so we've stopped missing calls we didn't even realize we were losing. Now it's just infrastructure - like the lights, I'd only notice it if it stopped working.
Reviewed on G2· August 2026