Terms
Terms & Conditions
These Terms govern your use of the 2care.ai website and the 2care platform. 2Care AI Inc., a Delaware corporation (2care, we, us), provides them. By using the website or the platform, you agree to these Terms. If you use them for an organization, you agree for that organization and confirm that you have the authority to do so.
Last updated 4 November 2026
1. How these Terms fit with your agreement
Healthcare providers buy the Services under a signed Order Form. For customers, these documents apply in this order. If you only visit the website, book a demo or try a demo agent, these Terms apply on their own.
- The HIPAA Business Associate Agreement or the Data Processing Agreement, for anything about patient data.
- The Order Form.
- The 2care Terms of Service at 2care.ai/legal/terms, which the Order Form incorporates.
- These Terms, for anything that the documents above do not cover.
2. What the Services are
2care provides AI voice agents and automations for the administrative work of healthcare providers. This includes answering and placing calls, scheduling, insurance eligibility checks, referrals, patient outreach by SMS, email and chat, lead management, and updates written back to practice systems.
3. What the Services are not
- Not medical care. The Services do not diagnose, treat or give medical advice, and they do not replace a licensed professional.
- Not an emergency service. The Services do not call emergency services, and they cannot detect every urgent situation. In an emergency, call 911 or your local emergency number.
- Not a medical device or a clinical decision support tool.
- Not legal, billing or insurance advice. Eligibility and benefits results come from payers and clearinghouses, and they do not guarantee coverage or payment.
4. AI output
The Services use artificial intelligence. AI output, such as transcripts, summaries, call routing, eligibility results and messages, can be incomplete or wrong. For example, an agent can mishear a name or a date. 2care does not review each output before delivery. Customers must review important output before they rely on it for patient care, billing or other decisions.
5. Accounts
- You must be at least 18 years old to use the website forms, demos or the Services.
- Customers decide which staff get access, and they are responsible for what their users do.
- Keep your login details secret, and do not share accounts.
- If you suspect unauthorized access, tell us at once at support@2care.ai.
- We can suspend an account to protect the Services, patients or other customers.
6. Customer responsibilities
Customers that use the Services to contact patients and leads are responsible for:
- Getting every consent that the law requires before calls, texts and emails, including under the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act and state laws.
- Call recording notices and consent, including in states that require the consent of all parties.
- Any notice that state law requires to tell callers that they are speaking with AI.
- Registering their messaging use with carriers where required, such as A2P 10DLC in the United States.
- Keeping do-not-call and opt-out lists, and honoring opt-outs.
- Giving us accurate configuration, schedules, knowledge content and patient contact data.
- Keeping emergency protocols in place, and staff available to handle transferred calls.
- Their own duties as a covered entity under HIPAA, including their Notice of Privacy Practices.
7. Acceptable use
Do not use the website or the Services to:
- Break any law, including privacy, telemarketing and anti-spam laws.
- Call or text people without the consent that the law requires, or contact numbers on do-not-call lists without a legal basis.
- Record calls without the notice or consent that the law requires.
- Impersonate a person, or hide that a caller is speaking with AI when the law requires disclosure.
- Send harassing, deceptive or unlawful content.
- Upload malware, probe or break our security, or overload our systems.
- Copy, reverse engineer or resell the Services, or use them to build a competing product.
- Scrape the website or the Services, or use them to train AI models, without our written permission.
- Put real patient data into a demo or trial before a Business Associate Agreement is signed.
8. Customer data and patient data
- Customers own their data, including patient data. We use it only to provide and support the Services, as the customer agreement and the BAA or DPA allow.
- We do not use patient data or call recordings to train or fine-tune AI models, and we do not sell patient data.
- We can create de-identified data, as HIPAA defines it, and aggregated usage statistics, and use them to run and improve the Services.
- Our Privacy Policy explains how we handle personal information.
9. Our intellectual property
2care owns the website, the platform, its software, AI agents, prompts, workflows, designs and documentation, and all improvements to them. These Terms give you no rights in them, except the limited right to use the website and, for customers, the Services under the customer agreement. The 2care name and logo are our trademarks.
10. Feedback
If you send us ideas or suggestions, we can use them without any duty to you.
11. Third-party services
The Services connect to systems that we do not control, such as EHR and practice management systems, payer portals, clearinghouses, telephone carriers and AI model providers. Their own terms apply to your use of them. We are not responsible for their availability, accuracy or acts. Links on the website to other sites are for convenience only.
12. Fees, demos and trials
- The Order Form sets out fees, included minutes, overage rates, term and renewal. Unless the Order Form says otherwise, fees exclude taxes and are not refundable.
- Our Cancellation & Refunds page explains how to cancel and when we make exceptions.
- Demos and trials are free unless we agree otherwise. We provide them as they are, and we can end them at any time.
- We record and transcribe demo calls and chats to improve our demos.
13. Website content
The website, blog, guides, calculators and other content are general information. They are not medical, legal, billing or compliance advice. Results and figures on the website are examples, and they do not promise results for your practice.
14. Disclaimers
Except where a signed customer agreement says otherwise, we provide the website and the Services “as is” and “as available”. To the extent that the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
15. Limitation of liability
To the extent that the law allows, 2care is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, patients or data. For use of the website, demos and trials, our total liability is limited to US $100. For customers, the liability terms of the customer agreement apply instead. Nothing in these Terms limits liability that the law does not allow us to limit.
16. Indemnity
You will defend and indemnify 2care against third-party claims that come from your breach of these Terms, your unlawful use of the website or the Services, or the content and instructions that you provide. For customers, the indemnity terms of the customer agreement apply instead.
17. Suspension and termination
We can suspend or end access to the website, a demo or a trial at any time. We can suspend the Services for a customer as the customer agreement allows, for example to stop a security threat or unlawful use. These sections survive termination: 8 (Customer data and patient data), 9 (Our intellectual property), 10 (Feedback), 14 (Disclaimers), 15 (Limitation of liability), 16 (Indemnity), 18 (Governing law) and 20 (General).
18. Governing law
The laws of the State of Delaware, USA, govern these Terms, without regard to conflict-of-law rules. The state and federal courts in Delaware have exclusive jurisdiction over disputes about these Terms. For customers, the governing law in the customer agreement applies instead, for example the laws of England and Wales for UK customers.
19. Changes to these Terms
We can update these Terms. We post the new version on this page with a new date. For website visitors, a change applies from that date. For customers, a change applies only as the customer agreement allows, and we tell customers about material changes by email or in the platform at least 14 days before they take effect.
20. General
- These Terms, and for customers the customer agreement, are the entire agreement about their subject.
- If a court finds part of these Terms unenforceable, the rest stays in effect.
- If we do not enforce a right, we do not give it up.
- You cannot transfer these Terms without our written consent. We can transfer them in a merger, acquisition or sale of assets.
- Do not use or export the Services in breach of US export control or sanctions laws.
- Neither party is liable for delays caused by events outside its reasonable control.
21. Contact us
Send questions about these Terms to support@2care.ai, or write to 2Care AI Inc., 8 The Green, Ste R, Dover, DE 19901, USA, Attn: Legal. The Privacy Policy explains how to make a privacy request.
Questions about this policy?
Reach the 2care.ai team directly and we will come back to you.
- support@2care.ai
- Address
- 2Care AI Inc., 8 The Green, Ste R, Dover, DE 19901, USA
Version history
This is the current version of this policy. When we make changes, previous versions will be listed here so you can see what changed and when.
- 4 November 2026Current
Rewritten for the 2care clinical administration platform. Adds the order of precedence with customer agreements and the BAA, AI output and emergency disclaimers, customer duties for consent and TCPA, acceptable use, and Delaware governing law.
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