Cliniko integration
The best AI receptionist for Cliniko.
Allied health clinics where the business is practitioner hours, and an unfilled hour never comes back.
Writing to Cliniko
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Cliniko
Cliniko runs physiotherapy, osteopathy and allied health clinics across the UK, Australia and New Zealand. The whole business model is billable practitioner time, which makes utilisation and plan completion the only numbers that matter.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Plans empty out by week three
Patients book one visit at a time, momentum goes, and a six-week plan quietly becomes three visits.
A cancelled hour stays empty
Somebody has to ring the waitlist, and by the time they do it is 5pm and tomorrow's gap is locked in.
Drop-off is noticed too late
A missed visit is spotted days later, once the patient has already moved on.
The phone rings during treatment
In a small clinic the practitioner is often the receptionist, and neither job is done well.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
The whole plan booked in one call
Twice a week for six weeks goes into the diary at times the patient chooses. This is the single biggest driver of completion.
Same-day cancellation backfill
A morning cancellation is filled from the waitlist that morning, without anyone picking up the phone.
Drop-off caught within a day
A missed visit in an active plan triggers a call back the next day, not the next fortnight.
The phone stops interrupting treatment
Calls are answered and resolved while the practitioner is with a patient.
The difference
A lot of voice AI sits next to Cliniko. 2care writes into it.
Filling tomorrow's cancellation at 5pm today is worth more than any new-patient campaign.
Sits beside it
2care writes into Cliniko
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on Cliniko are live inside a few weeks of authorising the connection.
Authorise the connection
Your Cliniko administrator approves API access. Nothing is installed, and nothing changes about how your team uses Cliniko.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Cliniko.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and Cliniko.
Yes - the whole schedule goes in at times the patient picks, which is what actually drives plan completion.
The waitlist is worked within minutes of a slot opening, in your priority order, with no staff involvement.
2care is built to work inside Cliniko rather than beside it. It answers every inbound call, reads live availability from Cliniko before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through Cliniko's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in Cliniko.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details Cliniko already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into Cliniko.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP