Cliniko integration
An AI receptionist for Cliniko that fills the gaps.
Allied health clinics where the business is practitioner hours, and an unfilled hour never comes back.
Writing to Cliniko
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Cliniko
Cliniko runs physiotherapy, osteopathy and allied health clinics across the UK, Australia and New Zealand. The whole business model is billable practitioner time, which makes utilisation and plan completion the only numbers that matter.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Plans empty out by week three
Patients book one visit at a time, momentum goes, and a six-week plan quietly becomes three visits.
A cancelled hour stays empty
Somebody has to ring the waitlist, and by the time they do it is 5pm and tomorrow's gap is locked in.
Drop-off is noticed too late
A missed visit is spotted days later, once the patient has already moved on.
The phone rings during treatment
In a small clinic the practitioner is often the receptionist, and neither job is done well.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
The whole plan booked in one call
Twice a week for six weeks goes into the diary at times the patient chooses. This is the single biggest driver of completion.
Same-day cancellation backfill
A morning cancellation is filled from the waitlist that morning, without anyone picking up the phone.
Drop-off caught within a day
A missed visit in an active plan triggers a call back the next day, not the next fortnight.
The phone stops interrupting treatment
Calls are answered and resolved while the practitioner is with a patient.
The difference
What changes on the Cliniko phone.
Filling tomorrow's cancellation at 5pm today is worth more than any new-patient campaign.
How it runs today
With 2care on Cliniko
Plans empty out by week three
Patients book one visit at a time, momentum goes, and a six-week plan quietly becomes three visits
Twice a week for six weeks goes into the diary at times the patient chooses
A cancelled hour stays empty
Somebody has to ring the waitlist, and by the time they do it is 5pm and tomorrow's gap is locked in
A morning cancellation is filled from the waitlist that morning, without anyone picking up the phone
Drop-off is noticed too late
A missed visit is spotted days later, once the patient has already moved on
A missed visit in an active plan triggers a call back the next day, not the next fortnight
The phone rings during treatment
In a small clinic the practitioner is often the receptionist, and neither job is done well
Calls are answered and resolved while the practitioner is with a patient
Scope
What it touches in Cliniko.
Three passes. The third is the one worth reading before you authorise the API.
- Practitioner diary
- Each practitioner's Cliniko diary as it stands at the moment of the call.
- Appointment type
- Appointment types and their durations, so an initial and a follow up differ.
- Patient record
- Existing patient files, so a returning client is not duplicated.
- Availability rules
- Buffers and blocks, including the times a practitioner is deliberately unavailable.
- Location
- Business locations, where a clinic runs from more than one address.
A Cliniko clinic, in their words
Getting the whole plan into the diary on the first call changed our completion rate more than anything else we tried.
Clinic Owner, Chiropractie Leiden- 94%
- of care plans booked as a full block
- 2
- languages handled on the same line
- < 24h
- to recover a missed visit
Straight answers
What Cliniko practices ask before connecting it.
Who authorises the connection?
Somebody with admin access in Cliniko. It takes minutes, nothing is installed, and the scope is limited to what the agent needs to read and write.
Our practitioners each work different days. Does it know?
It reads the diary rather than a copy of it, so a practitioner's actual working pattern, breaks included, is what the caller is offered.
Can it fill a cancellation the same day?
Yes. The hour is released in Cliniko and offered onward to clients who asked for something sooner, within minutes rather than at the end of the day.
We are not granting broad write access to Cliniko.
Nor should you. Each practitioner's Cliniko diary, including breaks and the days they do not take new patients. Clinical documentation sits outside the scope entirely.
At a glance
The Cliniko connection, in the terms a review will ask about.
Cliniko runs physiotherapy, osteopathy and allied health clinics across the UK, Australia and New Zealand. The whole business model is billable practitioner time, which makes utilisation and plan completion the only numbers that matter.
Go live
Weeks, not quarters.
Most practices on Cliniko are live inside a few weeks of authorising the connection.
Authorise the connection
Your Cliniko administrator approves API access. Nothing is installed, and nothing changes about how your team uses Cliniko.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Cliniko.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Before you connect it
Questions about Cliniko.
Yes, the whole schedule goes in at times the patient picks, which is what actually drives plan completion.
The waitlist is worked within minutes of a slot opening, in your priority order, with no staff involvement.
People search it both ways. A Cliniko answering service describes covering the phone. A Cliniko integration describes what connects to what. Here they are one product: cover for the line that reads your diary and writes the booking straight into it.
Each practitioner's Cliniko diary, including breaks and the days they do not take new patients, confirmed while the caller is still speaking.
No. Callers are matched against what Cliniko already holds before anything new is created.
Yes. Transcribed and kept on the client file, so a practitioner can read a conversation they were treating through.
See 2care book into Cliniko.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP