Patient feedback
The people on the other end of the call.
Every practice worries patients will resent talking to an agent. What they actually notice is that somebody answered.
The other side of the call
Patients are not just tolerating it.
The worry is always that patients will hate talking to an agent. In practice the thing they notice is that somebody picked up.
- 4.6
- average rating across AI-handled calls
- 92%
- of callers resolved without a transfer
- 0
- callers placed in a hold queue
Calls answered, by hour
The gap is lunch, the school run and after close - the hours a front desk cannot cover and patients keep calling anyway.
What patients said
Comments captured after AI-handled calls.
Collected from post-call feedback. Attributed by city and month, never by name.
“Wait, that was AI? It found me a Tuesday slot and moved my old one in about a minute.”
Rebooked without waiting for the desk to open.
“I called at half nine at night expecting a machine. It just booked me in.”
After-hours calls are answered, not queued.
“It asked for my insurance and actually understood the card number when I read it out.”
Intake captured as structured fields, not a recording.
“I switched to Hindi halfway through and it just carried on. That surprised me.”
Language follows the patient, not the script.
“Polite, quick, and it didn't make me press a single button.”
No phone tree, no menu, no hold music.
“I said I was in a lot of pain and it put me through to a nurse straight away.”
Clinical concerns escalate rather than being handled.
The agent identifies itself as an assistant at the start of every call. Anything clinical is escalated to a person.
Built for regulated healthcare, in every market we operate in
HIPAA
United States
BAA available on request
GDPR
UK & Europe
DPA available, data hosted in the EU/UK
DPDP
India
Data residency in India
Hear how your patients would be answered.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP