Pain Management
AI receptionist for pain management. Every follow-up kept.
Pain management depends on referrals and tightly scheduled procedures and follow-ups. 2Care answers every call, captures referral detail, and keeps the procedure and follow-up schedule full.
Get a demo
30 minutes, on your own call flows.
In practice
Built for how pain management actually runs.
Referral conversion and tight scheduling define a pain practice. 2Care protects both so no patient slips through.
- Referral-driven
- intake where every missed call is a lost patient
- Procedure
- and follow-up scheduling that must stay tight
- 24/7
- coverage for referrals and patient calls
Procedure scheduling
Live- Referral received · chronic lumbar
- Documentation checked
- Prior authorisation started
- Injection slot offered
- Booked · Wed 7:30
Tight scheduling protected, referral not lost.
Trusted by healthcare providers across the US, Europe and India
On the phone
The workflows pain management practices actually run.
Not generic scheduling. The specific jobs that fill your day and quietly cost you revenue when they slip.
01
Controlled-substance review visits on cadence
Mandatory follow-up appointments are booked at the interval your protocol requires, and confirmed, so a patient never runs out ahead of a review.
02
Drug screening coordinated with the visit
Screening appointments scheduled alongside the review visit rather than as a second trip the patient may not make.
Procedure scheduling
Live- Referral received · chronic lumbar
- Documentation checked
- Prior authorisation started
- Injection slot offered
- Booked · Wed 7:30
Tight scheduling protected, referral not lost.
03
Procedure series at protocol intervals
Epidural and radiofrequency series booked at the correct spacing, with pre-procedure instructions delivered ahead of each one.
04
Authorisation status chased, not waited on
Patients waiting on prior authorisation are updated proactively and booked the moment approval lands, instead of ringing in to ask.
Anything clinical or urgent is escalated to your team rather than handled by the agent.
Integrations
Writes back into the systems you already run.
See it work
What a pain management patient hears when they ring at 8:47 PM.
The practice is closed. The call is answered on the first ring, then booked, confirmed and written back before anyone arrives in the morning.
The administrative load
Authorisation is the bottleneck, and it is enormous.
A single epidural steroid injection authorisation takes the better part of an hour to complete, and a practice runs dozens of these a week. Every one of them also generates calls from a patient asking whether insurance has responded.
A week of authorisation traffic
LiveWhere the line sits
Controlled substances are not a phone decision.
Pain management generates a high volume of calls that carry clinical and compliance weight at once. The boundary here is not a preference, it is the point of the design.
Finished on the call
- Procedure and injection appointments booked at the right length and interval.
- Follow up visits kept on the cadence the plan calls for.
- Referral intake with referring provider and documentation captured as fields.
- Telling a patient the authorisation status you have recorded.
- Taking a refill request and routing it, with the detail structured on the record.
Never attempted, always escalated
- Approving, declining or discussing a controlled substance request.
- Assessing breakthrough pain or advising what to do about it.
- Confirming an early refill or a dose change.
- Judging whether a patient should be seen sooner.
- Answering a pharmacy query about a prescription.
Every refill request and every pharmacy call is captured as structured detail against the patient record and passed to your team, which is what an audit trail for controlled substance oversight actually requires.
Sorting the line
Four kinds of call, told apart on arrival.
03
Authorisation chasing
Patients asking whether insurance has responded, answered from the status you hold instead of interrupting the person working it.
The whole front desk
Four kinds of call that must not be confused.
A pain practice runs on procedure volume and controlled substance oversight at once. Step through the line and see how each call is separated.
A referral with documentation attached.
Referrals into pain management arrive with history that decides both the appointment type and, later, whether an authorisation succeeds.
Referring clinician recorded
Captured as a field so the relationship behind your caseload is visible rather than anecdotal.
History taken at first contact
What has already been tried, gathered on the call because it is exactly what approvals are refused for lacking.
Booked to the right clinic
Interventional and medical management lists are different, and the referral reaches the correct one.
Cover checked early
Insurer details taken up front rather than surfacing as a problem on the day of a procedure.
The difference
The compliance question is what separates these two.
Both answer the phone. Only one produces a structured record of what was requested, by whom, and what happened next.
A message service
2care
A refill request
A voicemail somebody transcribes
Structured fields on the patient record, routed
Audit trail
Depends on who wrote what down
Every call transcribed and logged against the patient
Referral versus refill
Found out by listening to the box
Separated as the call arrives
Authorisation questions
Interrupt the person working them
Answered from the recorded status
Breakthrough pain call
Handled by whoever picks up
Escalated on your protocol, never assessed
Straight answers
What pain clinics ask.
Anything touching controlled substances makes us nervous.
It should. That is why the agent captures and routes those requests and decides nothing, and why every one is recorded as structured detail against the chart rather than as a voicemail somebody types up later.
Our patients ring constantly about approvals.
That is usually the largest single saving here. Those calls are answered from the status your team recorded, at any hour, without pulling anyone off the work of actually chasing the payer.
A breakthrough pain call needs a clinician immediately.
Agreed, and it gets one. The agent recognises it from how the patient describes it and hands it over in seconds, having assessed nothing and offered no advice.
Related
The same agent, doing a different job.
Each page below covers one job end to end: how the call goes, what gets written back, and where the agent stops and your team takes over.
Pain clinics ask
Procedures, authorisations and refills.
It captures them and routes them. Medication, dose and pharmacy are taken as structured fields against the patient record and sent to the prescriber queue. It never approves, declines or discusses a controlled substance request.
It is escalated to your team on the protocol you define. The agent makes no assessment of the pain, offers no advice, and does not decide whether the patient should be seen sooner.
It can repeat the status your team has recorded. It does not contact payers or suggest what the outcome will be, and those calls coming off the desk is usually the largest single time saving here.
Every call is transcribed and logged against the patient record, and refill requests are captured as structured detail rather than free text, which is the part that makes a request auditable later.
Yes. Spacing rules for procedures and injections are read from your own protocol, so the earliest date offered is the first one your rules actually allow.
From what the caller says at the start of the call, before anyone has to listen to a voicemail box. Each is then handled on its own path rather than queuing behind the other.
Epic, athenahealth, ModMed and eClinicalWorks among others, with availability read live before a slot is offered and the appointment written back while the caller is still on the line.
A BAA is in place before any patient data moves, everything is encrypted at rest and in transit, and access to recordings is logged. The agent's refusal boundaries are configured by you and applied identically on every call.
See 2Care answer your pain management calls. Book Demo.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP