CRM & lead capture
Turn website visitors and ad clicks into booked patients.
2care captures every enquiry, sorts the real ones from the noise, and calls the qualified ones to book. The voice agent does the work, not your front desk.
Lead inbox
Live
New enquiry
Amy Doyle
Web form · 9:00 PM
Arrived from the contact form at 9:00 PM, after close.
The path a lead takes
Enquiry to appointment, without a handoff.
Four stages, none of which wait for somebody to have a spare ten minutes.
01
Captured
A chatbot and a form on your site, plus direct ingestion from your Meta and Instagram ad campaigns. Every enquiry lands in one place instead of four inboxes nobody owns.
02
Qualified
Out of area, wrong service and outright spam are filtered out before anyone picks up a phone. The rest stay in the CRM for review rather than disappearing.
03
Called
The voice agent rings each qualified lead, answers what they ask, and offers real availability. Not a callback request - the actual call.
04
Booked
The appointment is written into the calendar and the lead is updated in the same motion, so there is no list for anyone to reconcile afterwards.
Why it has to be fast
A lead goes cold in the time it takes to read the email.
A patient filling in a form on your site has usually filled in two others. Whoever calls first books the appointment, and it is almost never the practice that replies by email the next morning.
- No new tool for your team to learn - leads stay where you already look for them.
- Every call transcribed and logged against the lead it belongs to.
- Anything clinical or unusual routed to a person rather than guessed at.
- Rejected leads stay visible, so you can check what the filter is doing.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
Lead sources
It reads the places your enquiries already arrive.
Built for regulated healthcare, in every market we operate in
HIPAA
United States
BAA available on request
GDPR
UK & Europe
DPA available, data hosted in the EU/UK
DPDP
India
Data residency in India
See it work
Every lead phoned back within five minutes.
Not an autoresponder, not an email, but a real call placed while the patient is still choosing a clinic.
Questions
Questions about lead capture.
It means a prospective patient who reaches you by any route - a call, a web form, an ad click, a missed call - ends up in one place with the context attached, rather than split between a phone log, an inbox and somebody's memory. The common failure is not losing enquiries loudly; it is that nobody owns the second follow-up.
It follows up. An enquiry that is not converted on the first contact is called back on a cadence you set, and the call is a real conversation that can book, not a reminder to your team to do it later.
When the enquiry becomes a booking, the appointment and the captured details are written into your EHR against the correct patient record. Enquiries that have not converted stay in the CRM rather than cluttering the clinical record with people who are not yet patients.
Call and enquiry outcomes can be attributed back to source, so you can see which channels produce booked patients rather than which produce enquiries. Those are usually different lists, and the gap between them is where most practice marketing budget goes.
Turn your next enquiry into a booked visit.
30 minutes, on your own workflows. No commitment.
- 95+ integrations and EHRs
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP