No missed calls.
Bookings handled.
Patients supported.
From first questions to ongoing care, every call is answered clearly and professionally — helping patients feel supported while your practice runs smoothly.
Medical call handling,
built for healthcare
An AI communication layer designed to operate within US clinical workflows and regulatory requirements.
Book a DemoInbound call handling
Automated handling of routine patient calls without staff involvement.
Appointment workflows
Booking, rescheduling, and confirmations handled automatically.
Clinical escalation
Urgent and time-sensitive calls escalated immediately.
Compliance & security
HIPAA-compliant data handling with US-based hosting support.
Experience our AI voice agent live — get a callback and see it in action.
Scheduling
Every scheduling call answered.
Every slot filled.
Patients call to book, reschedule, and cancel around the clock. 2Care picks up on the first ring, checks real availability in your EHR, and writes the appointment back. No front desk bottleneck.
- Answers booking calls instantly, 24/7
- Reads live availability from your EHR
- Books, reschedules, and cancels in real time
- Routes clinical or urgent calls to staff
Hi, you’ve reached
Greenfield Medical, how may I help?
- Appointment Booked
- Confirmation Sent
- Written to EHR
9:30 AM
New Patient Intake — Maria Lopez
✓ Intake Captured
11:15 AM
Insurance Verified — James Carter
✓ Intake Captured
2:00 PM
Reason for Visit Captured — Aisha Khan
✓ Intake Captured
Patient Intake
Intake done before the patient walks in.
New-patient calls take the longest and tie up your desk. 2Care collects demographics, insurance, and chief complaint conversationally, then writes a clean, structured record into your EHR.
- Captures demographics and reason for visit
- Collects insurance carrier and member ID
- Confirms details back to reduce errors
- Writes structured intake into your EHR
Medication & Refills
Refill requests, handled and routed.
Refill calls clog the same line patients use to book. 2Care takes the request, captures medication and pharmacy details, and routes a clean task to the right provider, keeping refill traffic off your scheduling line.
- Collects medication, dosage, and pharmacy
- Verifies patient identity first
- Routes to the correct provider queue
- Keeps refill traffic off your booking line
Refill Captured
Medication & pharmacy logged
Integrations
Seamless connectivity with your tools
2Care.ai connects directly to your EHR, PMS, and the tools around them.
Integrations
Seamless connectivity with your tools
2Care.ai connects directly to your EHR, PMS, and the tools around them.
Epic, athenahealth, eClinicalWorks, and 30+ more — appointments and intake written back in real time.
Outcomes
Stronger results for your practice,
smoother experiences for patients.
Patients get timely, dependable responses — while your team stays organised, focused, and in control throughout the day.
For Your Practice
Keep operations running efficiently without adding strain to your staff.
- Fewer unanswered calls and missed enquiries
- Higher appointment conversions and fuller schedules
- Dependable coverage after hours and during peak demand
- Reduced workload for front-desk teams
- Scale operations without increasing headcount
For Your Patients
A calm, responsive experience whenever care-related questions arise.
- Calls answered quickly, day or night
- No long waits, voicemail loops, or missed replies
- Simple appointment booking and easy rescheduling
- Clear, fast answers about services and availability
- Shorter in-clinic wait times
Guided setup for healthcare teams.
Discovery & Requirements
We understand your healthcare setting, patient call patterns, and operational requirements to build a tailored foundation.
Clinical Workflow Mapping
Appointment types, escalation rules, language preferences, and compliance needs are clearly defined and mapped.
Scenario Testing
Real healthcare call scenarios are rigorously tested to ensure safe, accurate, and empathetic AI responses.
System Integration & QA
We connect calendars, practice systems, and call routing, validating end-to-end reliability before launch.
Go-Live & Monitoring
Your AI receptionist goes live, ready to support patient communication from day one with continuous oversight.
Setup Progress
Clinic Integration v2.4
Inbound Phone Calls
Every call, handled end to end.
From patient questions to appointment bookings, every call is handled smoothly — keeping staff focused and patients satisfied.
Patient Queries
Handles everyday patient questions without tying up your front desk.
Appointments
Books, reschedules, and manages appointments directly in your system.
Call Transfers
Urgent or sensitive calls routed to the right staff instantly.
New Patients
Captures new patient enquiries and guides them to the next step.
TESTIMONIALS
Trusted by leading clinics.
Discover how healthcare providers are transforming patient care with our AI-driven solutions.
“Listen to the Powerful Voices of Our AI Agent”
“The most impactful tool we've added to our clinic in a decade. Truly transformative.”
“The integration was seamless. We've reduced administrative overhead by 40% while improving patient response times significantly.”
Dr. Sarah Jenkins
Chief of Medicine
“2care.ai has revolutionized our triage process. The AI’s accuracy is impressive, allowing our nurses to focus on critical cases.”
James Wilson
Ops Director
“Patient satisfaction scores have gone up consistently since we implemented this platform. Automated follow-ups are a game changer.”
Elena Rodriguez
Practice Manager
“Reliable, secure, and intuitive. The dashboard gives us exactly the insights we need to manage workflow efficiently.”
Michael Chen
Lead Physician
Outbound Phone Calls
Proactive calls, handled for you.
From reminders to follow-ups, outbound calls are handled proactively — keeping patients engaged and care on track.
Patient Reminders
Proactive outreach to patients to keep schedules full and reduce no-shows.
Patient Outreach
Follows up with new patient enquiries and interested prospects.
Payments & Billing
Handles sensitive payment conversations with care and clarity.
Care Follow-ups
Post-visit calls to support patient care and collect feedback.
Outreach aligned to your care goals and patient priorities.
Automated based on your rules — no manual call lists.
Brand-safe, compliant communication that sounds like your team.
Features & Integrations.
Everything you need to manage inbound calls, admin tasks, and customer enquiries.
Works with your existing tools.
Seamless integration with leading business systems.
Prioritise what matters most.
Urgent calls routed instantly. Everything else handled automatically.
Visibility into every call.
Track every interaction and follow-up effortlessly.
Compliant and secure.
Built with business-grade privacy and compliance in mind.
Automate booking admin.
Follow-ups and tasks handled automatically.
Voice demo
Recorded AI assistant
Pricing that scales with your practice
Transparent pricing based on your practice size and call volume. Estimate your ROI before you commit.
Estimate your annual savings
Understand how AI call handling reduces staff workload and costs.
Time saved
800 hrs
*Includes clinical and administrative staff time costs.Annual cost savings
$28,000
Based on ~50% of call time handled by AI. Actual results vary.