Use case
Refill requests, handled and routed.
Refill calls clog the same line patients use to book. 2Care takes the request, captures medication and pharmacy details, and routes a clean task to the right provider or staff member.
Get a demo
30 minutes, on your own call flows.
Why it matters
Refill requests are high volume and low complexity, exactly the traffic that buries a front desk. 2Care clears it quietly.
100%
of refill traffic off your booking line
0
voicemail backlog at open
What 2care handles
On the call, end to end.
Refills routed today
LiveT. Nakamura
Metformin 500mg · Dr. Rao
L. Byrne
Lisinopril 10mg · Dr. Alvarez
H. Castellanos
Atorvastatin · Dr. Rao
P. Sharma
Pharmacy confirmed
None of these touched the scheduling line.
See it work
Medication & Refill Requests, on a real call.
An after-hours call answered on the first ring, then booked, confirmed and written back while the practice is closed.
Questions
The things practices ask us.
It captures medication, dose, quantity and pharmacy on the call, confirms the patient's identity, and routes the request to the right provider queue. It never approves, changes or advises on medication.
No. That is the point. Refill traffic comes off your booking line entirely and lands as a structured task in the queue your team already works.
The request is captured and routed the same way, but the clinical decision always sits with your provider under your own protocol. The agent does not make exceptions or judgements.
Yes - confirmation goes out on the channel the patient prefers once your team actions it, which removes the follow-up call asking whether it was sent.
Built for regulated healthcare, in every market we operate in
HIPAA
United States
BAA available on request
GDPR
UK & Europe
DPA available, data hosted in the EU/UK
DPDP
India
Data residency in India
See it on your own calls. Book Demo.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP