eClinicalWorks integration
The best AI receptionist for eClinicalWorks.
High-volume ambulatory practices where the phone rings all day and the desk is answering the same five questions on repeat.
Writing to eClinicalWorks
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs eClinicalWorks
eClinicalWorks practices tend to run high patient volumes on tight schedules - busy primary care and multi-provider clinics where the waiting room is full and the phone never stops.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
The same questions, all day
Opening hours, insurance accepted, what to bring, where to park. Simple to answer, and collectively they consume the entire desk.
Refill requests eat scheduling time
Medication requests come down the booking line and take up slots and call-backs that should be appointments.
Peak hour produces a callback list
The morning spike creates a backlog that the team works through instead of working the schedule.
Patients in the room wait while the phone is answered
The desk is serving two queues at once and both suffer.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Routine questions never reach the desk
Hours, insurance, preparation and directions are resolved on the call, so your team only handles what needs them.
Refills routed, not booked
Medication, dose and pharmacy captured and sent to the right provider queue without consuming an appointment slot.
No backlog to work through
Every caller is answered when they call, so there is no callback list waiting at 10am.
The desk gets the room back
Your team stops splitting attention between the phone and the patient standing in front of them.
The difference
A lot of voice AI sits next to eClinicalWorks. 2care writes into it.
Most practices try to solve phone volume with more staff or an answering service. One is expensive; the other just defers the work to tomorrow.
Sits beside it
2care writes into eClinicalWorks
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on eClinicalWorks are live inside a few weeks of authorising the connection.
Authorise the connection
Your eClinicalWorks administrator approves API access. Nothing is installed, and nothing changes about how your team uses eClinicalWorks.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into eClinicalWorks.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and eClinicalWorks.
Yes. Every caller is answered at once however many arrive together, so the morning spike stops producing a hold queue and a callback backlog.
It is captured and routed as a structured task to the right provider queue without taking up an appointment slot or a call-back.
2care is built to work inside eClinicalWorks rather than beside it. It answers every inbound call, reads live availability from eClinicalWorks before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through eClinicalWorks's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in eClinicalWorks.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details eClinicalWorks already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into eClinicalWorks.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP