Epic integration
The best AI receptionist for Epic.
Hospital-owned groups and large multi-specialty practices, where one number fronts dozens of departments and the hold queue forms before 9am.
Writing to Epic
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Epic
Epic practices are usually large: hospital-owned groups, academic centres and multi-specialty organisations with many departments behind a single published number. The clinicians are not the constraint. Access is.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
The switchboard is the bottleneck
Hundreds of callers arrive in the same hour and there are only so many people to answer. The queue forms, and a meaningful share of those patients hang up and go elsewhere.
Patients cannot describe the department they need
They describe a symptom. Somebody then has to interpret it and route the call, which is slow and gets it wrong often enough to create a second call.
Referrals and follow-ups sit in queues
The work that has already been approved - referrals, post-op reviews, imaging follow-ups - waits for a person with a spare half hour.
Everything must be auditable
In an organisation this size, anything touching the record has to be logged, reversible and reviewable, or it does not get approved.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Every caller answered at once
There is no queue, because there is no limit on simultaneous calls. Peak hour behaves exactly like 3am.
Routing from what the patient actually says
The agent works out the department and visit type from a symptom description, then books inside that department's rules - or escalates if it is clinical.
The approved work gets worked
Outbound outreach runs your referral, recall and follow-up lists on a schedule you set, so nothing waits for someone to find an hour.
Written back, logged, reversible
Bookings and intake land in the record as structured data, every action is audit-logged, and nothing the agent does is irreversible.
The difference
A lot of voice AI sits next to Epic. 2care writes into it.
At this size, a tool that hands your team a booking request has not removed work. It has moved it.
Sits beside it
2care writes into Epic
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on Epic are live inside a few weeks of authorising the connection.
Authorise the connection
Your Epic administrator approves API access. Nothing is installed, and nothing changes about how your team uses Epic.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Epic.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and Epic.
Yes - that is the case it is built for. Every caller is answered simultaneously, and the agent routes to the right department and visit type from how the patient describes their problem rather than asking them to choose from a menu.
Yes. Every call is transcribed and logged, every write is recorded and reversible, and escalations record what was escalated and why. HIPAA-ready with a BAA available.
2care is built to work inside Epic rather than beside it. It answers every inbound call, reads live availability from Epic before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through Epic's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in Epic.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details Epic already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into Epic.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP