Frequently asked questions
Short answers to the questions practices ask most about 2care's calls, bookings, safety, insurance work, data and going live.
3 min read
Calls
When does 2care answer?
2care answers on the first ring, 24 hours a day, at the hours you choose to forward. You can forward all day, after hours and at lunch, or only when your front desk is busy. See forwarding your number.
How many calls can it take at once?
2care handles 1,000 or more calls at the same time and scales with demand. Your Monday-morning rush is answered the same way as a quiet afternoon. See overflow during busy hours.
Which languages does the agent speak?
The agent speaks 50+ languages, with pronunciation tuned for healthcare, and switches language mid-call when the caller does. See languages.
Bookings
Does the agent book straight into our EHR?
Yes: the agent reads open times live from your EHR during the call and writes the booking back over your system's official interface while the caller is on the line. It confirms the appointment only once your EHR has accepted it. See how the agent chooses a slot.
What happens if staff take the slot mid-call?
Your EHR refuses the agent's write, and the agent tells the caller and offers the next open time. Every write is logged and can be reversed. See a booking did not appear.
Which EHRs does 2care work with?
2care has 95+ integrations across EHR and practice systems, dental, aesthetics, rehab, payments, messaging and more. It also connects to any system with an HL7 FHIR R4 interface. See integrations and any FHIR system.
Safety
What happens with an urgent call?
The agent listens for red flags such as chest pain, stroke signs and severe bleeding. Emergencies reach a person in 3 seconds, and clinical questions go to your nurse or provider queue in 4 seconds. See how urgent calls reach a person.
Does the agent give medical advice?
The agent sticks to booking and admin work and routes clinical questions to your clinical team. Refill and results requests go to your staff with the details attached. See what the agent never does.
Insurance
Does 2care check eligibility?
Yes, once switched on for your practice: it checks visits booked in the next 48 hours, reuses an answer for up to 7 days and stays inside a monthly budget you set. Insurance a caller reads out is saved as a draft for your staff. See eligibility checks before visits.
Can it help with Medicaid renewals?
Yes. You load your patients' renewal dates and the outbound agent calls each one with their date and the number to call to renew. See Medicaid renewal outreach.
Data and security
Does 2care sign a BAA?
Yes, before any patient data moves. Patient data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher, with full audit logging. See HIPAA and the BAA.
Is our patients' data used to train AI?
Patient data is never used to train shared models. See how patient data is used.
Going live
How long does setup take?
Most practices are live in about 5 business days. See how onboarding works.
What does it cost?
Pricing depends on your practice and the work you hand to 2care. Book a demo and we will walk you through it.
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