Troubleshooting and FAQ
What to check when a booking is missing, a caller cannot get through or a system is down.
- A booking did not appearThe checks to run when a patient says they booked by phone but you cannot find the appointment, and how to put it right.
- A caller could not get throughThe checks to run when a patient says nobody answered, from your forwarding hours to the call log, and how to fix each cause.
- When your EHR is downWhat 2care does with your calls while your EHR is unavailable, what your staff receive, and how to catch up once it is back.
- Frequently asked questionsShort answers to the questions practices ask most about 2care's calls, bookings, safety, insurance work, data and going live.