How 2care integrations work
What 2care reads live, writes during the call and never touches in your system, plus the setup guide for each system and the FHIR R4 route.
3 min read
The picture
2care connects to the system your practice already schedules in and works inside it. Availability is read live, the booking is written back during the call, and clinical records are left alone.
2care has 95+ integrations across EHR and PMS, dental, aesthetics, rehab, payments, communications, CRM and analytics. Each connection uses the system's official interface, authorised by your practice, and nothing is installed on your computers.
- Read live. 2care checks your schedule at the moment of the call, never from a nightly copy.
- Write-back. The booking is saved into your system while the caller is still on the line.
- Scope. The access your practice approves, which sets exactly what 2care can reach.
- BAA. The Business Associate Agreement your practice signs with 2care before any patient data moves.
Read live
On every call, 2care reads open slots by provider, visit type, length, location and time window. It also reads patient records to recognise a returning caller, so nobody gets a second chart.
Because the read happens during the call, every time the agent offers is one your schedule can honour.
Written during the call
Once the caller chooses a time, 2care holds the slot, applies your booking rules and writes the appointment into your system. The write is encrypted and audit-logged, and the caller hears the confirmation only once your system has accepted it.
If the slot was taken in the meantime, your system refuses the write and the agent offers the next open time. A text confirmation follows, with reminders 24 h and 2 h before the visit. See confirmations and reminders.
Never touched
- Clinical notes, which are never read or written
- Results, which are never read out. Those calls go to your team
- Medication, where a request is passed on and never granted or changed
- Anything outside the scope your practice approved
See what the agent never does.
Setup guides by system
EHR and EMR
Practice management
Dental
Rehab and therapy
Forms and intake
Systems not listed
2care connects to any HL7 FHIR R4 system, the standards route for systems beyond the named list. See connecting any FHIR R4 system.
If your system has no booking interface, 2care runs a two-place setup and keeps the two in step. See systems without a booking interface.
Questions
Do we need to change anything in our system?
No. Bookings appear in the schedule your team already uses, and the only setup inside your system is approving the connection.
Is a BAA signed before data moves?
Yes. 2care signs a BAA, and no patient data is read until it is in place. See HIPAA and the BAA.
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