Integrations
They cannot name the service they need
Patients describe a problem, not a discipline. In a multi-discipline clinic, that translation is where appointments get wasted.
Patients do not ring a multi-discipline clinic and ask for physiotherapy. They describe a shoulder that hurts when they reach behind them, and somebody has to turn that into a discipline, a practitioner and a slot.
When that translation goes wrong the cost is doubled: the patient attends, cannot be treated by the person they were booked with, and has to be rebooked - having already formed a view about the clinic. It also skews load. One discipline runs hot while another has space sitting empty, and because it is nobody's job to watch that, it persists. Courses of treatment lose momentum the same way they do everywhere, booked a session at a time until they simply stop.
Every discipline
Routed to the right practitioner, not the first free slot
Full series
Booked in one call instead of one visit at a time
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Patients sent to the wrong kind of appointment
Answering is the easy half. What decides whether a front desk gets its hours back is where the work lands afterwards, and that is the part most tools skip. A booking request emailed to your team is not an integration; it is a second queue with better marketing. the platform answers the call, resolves what it can, and writes the result into Jane App while the caller is still on the line - the appointment against live availability, the intake as structured fields, the follow-up as a task in the queue your team already works. Nothing waits for a nightly sync and nothing needs rekeying in the morning. The Jane App integration page shows exactly what moves in each direction.
The agent resolves the discipline from the description rather than asking the patient to choose from a list they cannot reasonably navigate, then books the right practitioner, respecting continuity where it matters and spreading load where it does not. Where treatment runs over several visits, they go in together at the right spacing, in one conversation.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
Where it stops
It does not triage, and that boundary is deliberate rather than a limitation. The moment a call stops being administrative - a red-flag description, an urgent caller, a question that needs clinical judgement - it is escalated to a person, in seconds, with the transcript already attached so nobody starts cold. The agent will not guess, and it will not advise. For a practice being asked to put an AI in front of its patients, that refusal is usually the thing that makes the rest acceptable, and it is why the compliance posture behind it - HIPAA, GDPR and DPDP, encrypted in transit and at rest, every write logged and reversible - matters as much as the booking logic.
Seeing it rather than reading about it
Chiropractic covers the workflow in more depth, and other practices describe what changed once it was running. But the fastest way to judge a voice agent is to be on the other end of one. The demo will call your phone in under a minute, running whichever scenario you pick, or you can book fifteen minutes and we will point it at your own call flows and let you try to break it.
