Dentrix integration
An AI receptionist for Dentrix that works your recall list.
US dental practices sitting on a recall report everyone knows about and nobody has the hours to call through.
Writing to Dentrix
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Dentrix
Dentrix runs a large share of US dental practices, single sites and small groups where hygiene recall is the base load of the business and the emergency call is the one you cannot get wrong.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
The recall report grows faster than the desk
You know exactly who is overdue. Making the calls is the job that never reaches the top of the list.
Emergencies get routine slots
Someone in pain is offered the next opening in three weeks because nobody had time to triage.
Accepted treatment never gets booked
The patient agreed to the crown and walked out without a date. That production just sits there.
Benefits get chased on the morning
Coverage questions surface on the day instead of on the call.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
The recall list actually gets worked
Overdue patients are called from your own report, offered a slot with their usual hygienist, and booked.
Pain and trauma triaged properly
Urgent presentations reach the slots you hold for them, or a clinician, never a routine opening weeks out.
Unscheduled treatment chased
Accepted-but-unbooked plans are worked as a list, with the agreed treatment explained on the call.
Coverage captured up front
Carrier, plan and remaining maximum taken on the call, not chased on the day.
Scope
What it touches in Dentrix.
Three passes. The third is the boundary a dental practice should insist on in writing.
- Operatory and provider
- Operatory and provider availability in Dentrix, live at the moment of the call.
- Appointment type
- Appointment types, from a hygiene visit to an emergency to a long restorative.
- Recall status
- The recall report, so outbound calling runs from your own overdue list.
- Patient record
- Patient records, to match somebody rather than start a second chart.
- Benefit detail
- Carrier, plan and remaining annual maximum where Dentrix holds it.
The difference
What changes on the Dentrix phone.
Every dental practice has a recall report. Very few have the hours to call through it.
How it runs today
With 2care on Dentrix
The recall report grows faster than the desk
You know exactly who is overdue
Overdue patients are called from your own report, offered a slot with their usual hygienist, and booked
Emergencies get routine slots
Someone in pain is offered the next opening in three weeks because nobody had time to triage
Urgent presentations reach the slots you hold for them, or a clinician, never a routine opening weeks out
Accepted treatment never gets booked
The patient agreed to the crown and walked out without a date
Accepted-but-unbooked plans are worked as a list, with the agreed treatment explained on the call
Benefits get chased on the morning
Coverage questions surface on the day instead of on the call
Carrier, plan and remaining maximum taken on the call, not chased on the day
At a glance
The Dentrix connection, in the terms a review will ask about.
Dentrix runs a large share of US dental practices, single sites and small groups where hygiene recall is the base load of the business and the emergency call is the one you cannot get wrong.
Straight answers
What Dentrix practices ask before connecting it.
Can it work our recall report?
Yes, from your own Dentrix data. Overdue patients are called at the frequency you set, offered a slot with their usual hygienist, and booked on that call.
Will an emergency get a routine slot?
No. Swelling, trauma and uncontrolled pain are recognised from the description and routed into the time you hold back for exactly that, or escalated.
Does it capture remaining benefits?
Where Dentrix holds them, yes. Carrier, plan and remaining maximum are taken on the call so nobody is chasing an insurer on the morning.
We are not granting broad write access to Dentrix.
Nor should you. Operatories, providers and the emergency time you deliberately hold back. Clinical documentation sits outside the scope entirely.
Go live
Weeks, not quarters.
Most practices on Dentrix are live inside a few weeks of authorising the connection.
Authorise the connection
Your Dentrix administrator approves API access. Nothing is installed, and nothing changes about how your team uses Dentrix.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Dentrix.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Before you connect it
Questions about Dentrix.
Yes, it calls patients due or overdue from your own recall report, offers a slot with their usual hygienist, and books it.
Swelling, trauma and uncontrolled pain are recognised as urgent and routed into your held emergency slots or escalated, never offered a routine opening.
People search it both ways. A Dentrix answering service describes covering the phone. A Dentrix integration describes what connects to what. Here they are one product: cover for the line that reads your diary and writes the booking straight into it.
Operatories, providers and the emergency time you deliberately hold back, confirmed while the caller is still speaking.
No. Callers are matched against what Dentrix already holds before anything new is created.
Yes. Kept against the chart, including recall calls, so you can see who was reached and what they said.
See 2care book into Dentrix.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP