Dentrix integration
The best AI receptionist for Dentrix.
US dental practices sitting on a recall report everyone knows about and nobody has the hours to call through.
Writing to Dentrix
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Dentrix
Dentrix runs a large share of US dental practices - single sites and small groups where hygiene recall is the base load of the business and the emergency call is the one you cannot get wrong.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
The recall report grows faster than the desk
You know exactly who is overdue. Making the calls is the job that never reaches the top of the list.
Emergencies get routine slots
Someone in pain is offered the next opening in three weeks because nobody had time to triage.
Accepted treatment never gets booked
The patient agreed to the crown and walked out without a date. That production just sits there.
Benefits get chased on the morning
Coverage questions surface on the day instead of on the call.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
The recall list actually gets worked
Overdue patients are called from your own report, offered a slot with their usual hygienist, and booked.
Pain and trauma triaged properly
Urgent presentations reach the slots you hold for them, or a clinician - never a routine opening weeks out.
Unscheduled treatment chased
Accepted-but-unbooked plans are worked as a list, with the agreed treatment explained on the call.
Coverage captured up front
Carrier, plan and remaining maximum taken on the call, not chased on the day.
The difference
A lot of voice AI sits next to Dentrix. 2care writes into it.
Every dental practice has a recall report. Very few have the hours to call through it.
Sits beside it
2care writes into Dentrix
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on Dentrix are live inside a few weeks of authorising the connection.
Authorise the connection
Your Dentrix administrator approves API access. Nothing is installed, and nothing changes about how your team uses Dentrix.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Dentrix.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and Dentrix.
Yes - it calls patients due or overdue from your own recall report, offers a slot with their usual hygienist, and books it.
Swelling, trauma and uncontrolled pain are recognised as urgent and routed into your held emergency slots or escalated - never offered a routine opening.
2care is built to work inside Dentrix rather than beside it. It answers every inbound call, reads live availability from Dentrix before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through Dentrix's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in Dentrix.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details Dentrix already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into Dentrix.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP