Integrations
Every practice has a recall report. Almost none have the hours.
You already know exactly who is overdue. Making the calls is the job that never reaches the top of anyone's list.
Every dental practice has a recall report. Very nearly none of them have the hours to call through it. That gap - between knowing exactly who is overdue and actually ringing them - is probably the largest single piece of unclaimed revenue in the practice.
It is not a data problem, which is what makes it frustrating. The list is right there, accurate, updated nightly. It is a phone problem, and the phone is busy doing other things: fielding routine questions, taking bookings, and mishandling the occasional emergency because nobody had a spare moment to triage properly. Someone in genuine pain gets offered the next routine opening in three weeks, and the slots held back for exactly that situation sit empty. Then there is the treatment that was presented, discussed and accepted, and never scheduled, sitting in the system as production that will not happen.
- Day 0Recall falls due in the list you already keep
- Day 1Called at an hour a working adult can answer
- Day 1Booked against a real chair, written straight back
- Day 3Reminder sent, no-show risk scored
- Day 90The next recall is already in the list
Answering is the easy half. What decides whether a front desk gets its hours back is where the work lands afterwards, and that is the part most tools skip. A booking request emailed to your team is not an integration; it is a second queue with better marketing. the platform answers the call, resolves what it can, and writes the result into Dentrix while the caller is still on the line - the appointment against live availability, the intake as structured fields, the follow-up as a task in the queue your team already works. Nothing waits for a nightly sync and nothing needs rekeying in the morning. The Dentrix integration page shows exactly what moves in each direction.
Recall gets worked from your own report on your own interval, offering patients a slot with the hygienist they usually see. Pain, swelling and trauma are recognised as urgent and routed into your held emergency capacity or escalated to a clinician - never offered a routine appointment weeks out. Accepted-but-unscheduled treatment is worked as a list, with the agreed plan explained on the call. And coverage - carrier, plan, remaining annual maximum - is captured while the patient is on the phone rather than chased on the morning.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
Where it stops
It does not triage, and that boundary is deliberate rather than a limitation. The moment a call stops being administrative - a red-flag description, an urgent caller, a question that needs clinical judgement - it is escalated to a person, in seconds, with the transcript already attached so nobody starts cold. The agent will not guess, and it will not advise. For a practice being asked to put an AI in front of its patients, that refusal is usually the thing that makes the rest acceptable, and it is why the compliance posture behind it - HIPAA, GDPR and DPDP, encrypted in transit and at rest, every write logged and reversible - matters as much as the booking logic.
Seeing it rather than reading about it
Dental covers the workflow in more depth, and other practices describe what changed once it was running. But the fastest way to judge a voice agent is to be on the other end of one. The demo will call your phone in under a minute, running whichever scenario you pick, or you can book fifteen minutes and we will point it at your own call flows and let you try to break it.
