Calls and phone setup
Forwarding your number, after-hours and overflow cover, languages and call records.
- Forwarding your numberHow to forward your existing practice number to 2care, which forwarding option to choose, and how to test it before go-live.
- After-hours and lunch coverHow to set 2care to answer your evenings, weekends, lunch hour and holidays, what callers get in those hours, and how urgent calls are routed.
- Overflow during busy hoursHow to send the calls your desk misses to 2care during busy hours, what callers get, and how to choose the right forwarding settings.
- LanguagesWhich languages 2care answers in, how callers switch language during a call, and how bookings are recorded whatever language the caller uses.
- Call recordings and transcriptsWhat 2care records for each call, where your team finds transcripts and summaries, and how to use them to check bookings and handoffs.