Med spa & aestheticsUnited StatesSansa Med Spa turned consultations into treatments instead of silence
An aesthetics practice where the money is not in the consult - it is in whether the patient ever comes back to book the treatment.
Hear it from them
Dr. Neera Gupta
Sansa Med Spa
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consults converted to treatments since going live
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high-value cancellations refilled since going live
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bookings inside a treatment interval
Before
What was breaking
- Consultations were booked easily and then went quiet - nobody had the hours to chase them.
- Patients rang to rebook injectables earlier than the clinical interval allowed, and the desk had that conversation every time.
- A cancelled treatment slot is worth several routine visits, and it often sat empty until someone noticed.
What we did
How it works now
- Every consultation gets an automatic follow-up, and non-converters move into a reactivation sequence.
- Minimum treatment intervals are applied on the call, so the agent offers the first appropriate date rather than refusing.
- A cancelled slot triggers the waitlist immediately, worked in priority order.
After
What changed
- Consults convert instead of quietly lapsing.
- The interval conversation happens without a staff member having to have it.
- High-value slots refill in minutes rather than at the end of the day.
“Our consults were never the problem. Getting people back in the chair afterwards was, and that is the part it fixed.”
The same flow, running
What this looks like on a live call.
The story above describes it. This is the flow itself, recorded end to end.
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