Prospyr integration
The best AI receptionist for Prospyr.
Aesthetics and wellness clinics where the money is not in the consultation - it is in whether the patient ever comes back.
Writing to Prospyr
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Prospyr
Prospyr runs aesthetics and wellness clinics selling packages, memberships and repeat treatment. Acquisition is expensive, so the economics live entirely in conversion and retention.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Consults book easily and then go quiet
The consultation is the cheap part. Nobody has the hours to chase the patients who did not convert.
Packages lapse unnoticed
Patients with sessions remaining drift, and the value walks out with them.
The interval conversation, every time
Patients ring to rebook injectables earlier than is appropriate, and the desk has to manage it.
High-value slots sit empty
A cancelled treatment is worth several routine visits and often goes unfilled.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Consults followed up automatically
Non-converters move into a reactivation sequence rather than quietly disappearing.
Balances tracked and rebooked
Patients are told what they have left and booked in before it lapses.
Intervals handled on the call
A patient calling early is offered the first appropriate date, with the reason explained.
Priority backfill on the valuable slots
A cancelled treatment triggers the waitlist first, not last.
The difference
A lot of voice AI sits next to Prospyr. 2care writes into it.
In aesthetics the booking is the easy part. Treatment two is the business.
Sits beside it
2care writes into Prospyr
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on Prospyr are live inside a few weeks of authorising the connection.
Authorise the connection
Your Prospyr administrator approves API access. Nothing is installed, and nothing changes about how your team uses Prospyr.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Prospyr.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and Prospyr.
Consults are followed up automatically, and patients who do not convert inside your window move into a reactivation sequence instead of being lost.
Yes, on the call - the agent offers the first clinically appropriate date rather than simply refusing.
2care is built to work inside Prospyr rather than beside it. It answers every inbound call, reads live availability from Prospyr before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through Prospyr's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in Prospyr.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details Prospyr already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into Prospyr.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP