Prospyr integration
An AI receptionist for Prospyr that answers first.
Aesthetics and wellness clinics where the money is not in the consultation, it is in whether the patient ever comes back.
Writing to Prospyr
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Prospyr
Prospyr runs aesthetics and wellness clinics selling packages, memberships and repeat treatment. Acquisition is expensive, so the economics live entirely in conversion and retention.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Consults book easily and then go quiet
The consultation is the cheap part. Nobody has the hours to chase the patients who did not convert.
Packages lapse unnoticed
Patients with sessions remaining drift, and the value walks out with them.
The interval conversation, every time
Patients ring to rebook injectables earlier than is appropriate, and the desk has to manage it.
High-value slots sit empty
A cancelled treatment is worth several routine visits and often goes unfilled.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Consults followed up automatically
Non-converters move into a reactivation sequence rather than quietly disappearing.
Balances tracked and rebooked
Patients are told what they have left and booked in before it lapses.
Intervals handled on the call
A patient calling early is offered the first appropriate date, with the reason explained.
Priority backfill on the valuable slots
A cancelled treatment triggers the waitlist first, not last.
The difference
What changes on the Prospyr phone.
In aesthetics the first booking is the simple bit. The second treatment is where the business actually is.
How it runs today
With 2care on Prospyr
Consults book easily and then go quiet
The consultation is the cheap part
Anyone who does not book moves into a reactivation sequence instead of slipping away unnoticed
Packages lapse unnoticed
Clients still holding unused sessions drift off, and their remaining value leaves with them
People are reminded of the sessions they still hold and rebooked before the package expires
The interval conversation, every time
Clients call wanting injectables sooner than is clinically sensible, and reception is left to handle it
Someone ringing too soon is given the earliest suitable date, with the reasoning spelled out
High-value slots sit empty
One cancelled treatment equals several ordinary visits in value and frequently stays empty
A dropped treatment sets the waitlist going straight away rather than as an afterthought
A Prospyr clinic, in their words
Our consults were never the problem. Getting people back in the chair afterwards was, and that is the part it fixed.
Practice Manager, Sansa Med Spa- 41
- consults converted to treatments in month one
- 18
- high-value cancellations refilled
- 0
- bookings inside a treatment interval
Scope
What it touches in Prospyr.
Three passes. The third is where a workflow platform tells you what it will not automate.
- Practitioner diary
- Practitioner availability in Prospyr, checked as the caller is speaking.
- Appointment type
- Treatment and consultation types, each with the duration you have set.
- Patient record
- Client records, so somebody who has been in before is recognised.
- Availability rules
- Minimum intervals between treatments, where your protocol enforces them.
- Location
- Locations, so a multi site clinic offers the right one.
Straight answers
What Prospyr practices ask before connecting it.
Will it book inside a treatment interval?
No. Minimum spacing comes from your own Prospyr configuration, so the earliest date offered is the first one your protocol actually allows.
Do enquiries from our website get called?
Yes, and quickly. A form filled in at night is telephoned rather than emailed, while the person is still deciding between clinics.
Does anything sit outside Prospyr afterwards?
No. Bookings, client details and call outcomes are written into Prospyr, so there is no second place for your team to check.
We are not granting broad write access to Prospyr.
Nor should you. Treatment types, intervals and practitioner availability come from Prospyr itself. Clinical documentation sits outside the scope entirely.
At a glance
The Prospyr connection, in the terms a review will ask about.
Prospyr underpins aesthetics and wellness clinics that sell packages, memberships and repeat treatment. Winning a customer costs a lot, so the money is made almost wholly through conversion and retention.
Go live
Weeks, not quarters.
Most practices on Prospyr are live inside a few weeks of authorising the connection.
Authorise the connection
Your Prospyr administrator approves API access. Nothing is installed, and nothing changes about how your team uses Prospyr.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Prospyr.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Before you connect it
Questions about Prospyr.
Consultations are chased automatically, and anyone who has not booked within your window is moved into a reactivation sequence rather than written off.
Yes; during the call the agent proposes the earliest clinically suitable date instead of just turning the request down.
People search it both ways. A Prospyr answering service describes covering the phone. A Prospyr integration describes what connects to what. Here they are one product: cover for the line that reads your diary and writes the booking straight into it.
Treatment types, intervals and practitioner availability come from Prospyr itself, confirmed while the caller is still speaking.
No. Callers are matched against what Prospyr already holds before anything new is created.
Yes, stored in Prospyr against the client, so the workflow and the conversation stay in one place.
See 2care book into Prospyr.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP