ChiropracticNetherlandsChiropractie Leiden books the whole care plan on the first call
A Dutch chiropractic practice where plan completion, not new leads, was the constraint on growth.
Hear it from them
Mariana Postma-Bufill
COO, Chiropractie Leiden
0%
of care plans booked as a full block
0
languages handled on the same line
< 0h
to recover a missed visit
Before
What was breaking
- Patients booked one visit at a time, and plans quietly emptied out by week three.
- Missed visits were noticed days later, by which point the patient had moved on.
- Calls arrived in both Dutch and English.
What we did
How it works now
- The full tapering schedule is booked in one call at times the patient chooses.
- A missed visit in an active plan triggers a call back the next day.
- The agent handles the call in whichever language the patient opens in.
After
What changed
- Plans are booked as blocks rather than one visit at a time.
- Drop-off is caught within a day instead of a fortnight.
- Nobody has to switch languages mid-call.
“Getting the whole plan into the diary on the first call changed our completion rate more than anything else we tried.”
The same flow, running
What this looks like on a live call.
The story above describes it. This is the flow itself, recorded end to end.
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