Splose integration
An AI receptionist for Splose, answering while you treat.
Allied health providers carrying funding rules as well as clinical ones, where a booking outside the plan creates work rather than saving it.
Writing to Splose
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Splose
Splose runs allied health providers where plan management and funding sit alongside clinical scheduling. Getting the funding position wrong is not an admin error; it is an unpaid session.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Bookings outside the funded position
An appointment the patient is not funded for has to be unwound, and somebody has an awkward conversation.
Allocations run out unnoticed
Sessions stop because the funding lapsed, not because care finished.
Coordination eats admin hours
Chasing plan status and re-approvals is constant, manual work.
Empty sessions cannot be recovered
A cancelled funded session is revenue that does not come back.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Booked within the plan
The funded position is respected when the appointment is offered, so nothing has to be undone.
Low allocations flagged early
Patients approaching the end of their sessions are surfaced before care stops.
The chasing is automated
Status updates and re-booking happen without an admin working a list.
Freed sessions offered immediately
The waitlist is worked the moment a session opens.
The difference
What changes on the Splose phone.
Booking sessions a patient is not funded for is worse than not booking them at all.
How it runs today
With 2care on Splose
Bookings outside the funded position
An appointment the patient is not funded for has to be unwound, and somebody has an awkward conversation
The funded position is respected when the appointment is offered, so nothing has to be undone
Allocations run out unnoticed
Sessions stop because the funding lapsed, not because care finished
Patients approaching the end of their sessions are surfaced before care stops
Coordination eats admin hours
Chasing plan status and re-approvals is constant, manual work
Status updates and re-booking happen without an admin working a list
Empty sessions cannot be recovered
A cancelled funded session is revenue that does not come back
The waitlist is worked the moment a session opens
At a glance
The Splose connection, in the terms a review will ask about.
Splose runs allied health providers where plan management and funding sit alongside clinical scheduling. Getting the funding position wrong is not an admin error; it is an unpaid session.
Scope
What it touches in Splose.
Three passes. A small practice should read the third one first.
- Practitioner diary
- Your Splose diary as it stands, not a copy made earlier.
- Appointment type
- Appointment types and lengths, so an assessment is not booked as a review.
- Patient record
- Client records, to recognise somebody who has been in before.
- Availability rules
- Any blocks you have set, including time kept for admin.
- Location
- Locations, if you work from more than one.
Straight answers
What Splose practices ask before connecting it.
I am a sole practitioner. Is this worth it?
It depends how many calls arrive while you are treating. A small practice takes fewer calls but loses more of each one, because there is nobody else to pick it up.
Will I know what was said?
Yes. Every call is transcribed and kept against the client, so you can read or listen to it between patients rather than during them.
Do weekend enquiries get answered?
Yes, and those are the ones a small practice most often loses outright, because the caller assumes you are shut and rings elsewhere.
We are not granting broad write access to Splose.
Nor should you. Your Splose diary, including the hours you are treating rather than at the desk. Clinical documentation sits outside the scope entirely.
Go live
Weeks, not quarters.
Most practices on Splose are live inside a few weeks of authorising the connection.
Authorise the connection
Your Splose administrator approves API access. Nothing is installed, and nothing changes about how your team uses Splose.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Splose.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Before you connect it
Questions about Splose.
Bookings respect the funded position, and patients approaching the end of an allocation are flagged before care stalls.
Yes, at the frequency the plan calls for, in a single call.
People search it both ways. A Splose answering service describes covering the phone. A Splose integration describes what connects to what. Here they are one product: cover for the line that reads your diary and writes the booking straight into it.
Your Splose diary, including the hours you are treating rather than at the desk, confirmed while the caller is still speaking.
No. Callers are matched against what Splose already holds before anything new is created.
Yes. Every call is kept, which for a sole practitioner is the difference between trusting it and checking it.
See 2care book into Splose.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP