Semble integration
The best AI receptionist for Semble.
UK private practice, where the patient is paying directly and the phone is part of what they are paying for.
Writing to Semble
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Semble
Semble runs UK private healthcare - consultants and private clinics where patients pay directly or through insurers. Service expectations are high, and the first impression is the phone call.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
A private patient will not wait
An unanswered call means they book with a different consultant that afternoon.
Fee and insurer questions come first
Most enquiries start with cost and cover, and those answers are not on a menu.
Patients ring around their own working day
Early morning and evening enquiries land when nobody is at the desk.
A phone tree undermines the proposition
Patients paying privately do not expect to press options.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Answered immediately, resolved not logged
No menu, no hold, no voicemail - the call is completed rather than turned into a message.
Fees and cover answered on the call
What a visit costs and which insurers are accepted, handled without a call-back.
Available when the patient is
Evenings and weekends answered on the same number.
Consultant-specific booking
Each consultant's clinic times and rules are respected on every call.
The difference
A lot of voice AI sits next to Semble. 2care writes into it.
In private practice the call is not admin. It is the first sample of the service.
Sits beside it
2care writes into Semble
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on Semble are live inside a few weeks of authorising the connection.
Authorise the connection
Your Semble administrator approves API access. Nothing is installed, and nothing changes about how your team uses Semble.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Semble.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and Semble.
It answers immediately without a menu and resolves the call. Fees, insurer questions and preparation are handled on the call rather than deferred.
Yes - each consultant's clinic times and booking rules are applied on every call.
2care is built to work inside Semble rather than beside it. It answers every inbound call, reads live availability from Semble before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through Semble's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in Semble.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details Semble already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into Semble.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP