Semble integration
An AI receptionist for Semble private practice.
UK private practice, where the patient is paying directly and the phone is part of what they are paying for.
Writing to Semble
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Semble
Semble runs UK private healthcare, consultants and private clinics where patients pay directly or through insurers. Service expectations are high, and the first impression is the phone call.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
A private patient will not wait
An unanswered call means they book with a different consultant that afternoon.
Fee and insurer questions come first
Most enquiries start with cost and cover, and those answers are not on a menu.
Patients ring around their own working day
Early morning and evening enquiries land when nobody is at the desk.
A phone tree undermines the proposition
Patients paying privately do not expect to press options.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Answered immediately, resolved not logged
No menu, no hold, no voicemail, the call is completed rather than turned into a message.
Fees and cover answered on the call
What a visit costs and which insurers are accepted, handled without a call-back.
Available when the patient is
Evenings and weekends answered on the same number.
Consultant-specific booking
Each consultant's clinic times and rules are respected on every call.
The difference
What changes on the Semble phone.
In private practice a phone call is not paperwork. It is the patient's first taste of the service.
How it runs today
With 2care on Semble
A private patient will not wait
A call that rings out means they see a rival consultant by the afternoon
No options to press, no hold music, no voicemail; the call is finished rather than left as a message
Fee and insurer questions come first
Nearly every enquiry opens on price and cover, and neither answer sits behind a menu
The price of a visit and the insurers you take are dealt with there and then, no return call
Patients ring around their own working day
Enquiries at dawn and after work arrive with the desk unattended
The same number is picked up in the evenings and at weekends
A phone tree undermines the proposition
People paying privately have no wish to work through a keypad menu
Every call honours the clinic hours and rules of the individual consultant
Straight answers
What Semble practices ask before connecting it.
Can it tell a caller our fees?
Yes, where you have given it the figures. A paying enquirer asks about fees, availability and location before they commit, and those are all factual.
Does it recognise which insurers we accept?
Yes, from what you publish to it. Confirming that on the call is often what turns a private enquiry into a booking.
Is patient data held in the UK?
Regional hosting is available with a DPA in place, which is what most UK private practices require before moving anything.
We are not granting broad write access to Semble.
Nor should you. Consultant availability, clinic locations and consultation lengths come from Semble. Clinical documentation sits outside the scope entirely.
Scope
What it touches in Semble.
Three passes. In private practice the third is the half your consultants will ask about.
- Practitioner diary
- Consultant availability in Semble, confirmed while the caller waits.
- Appointment type
- Consultation types and lengths as the practice has configured them.
- Patient record
- Existing patient records, so a returning private patient is recognised.
- Availability rules
- Clinic locations, where a consultant sits in more than one place.
- Location
- Insurer details already held against the patient.
At a glance
The Semble connection, in the terms a review will ask about.
Semble supports UK private healthcare, consultants and private clinics whose patients pay out of pocket or via an insurer. Standards run high, and that first impression is formed on the phone.
Go live
Weeks, not quarters.
Most practices on Semble are live inside a few weeks of authorising the connection.
Authorise the connection
Your Semble administrator approves API access. Nothing is installed, and nothing changes about how your team uses Semble.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Semble.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Before you connect it
Questions about Semble.
It picks up at once with no menu and settles the matter there. Costs, insurer queries and how to prepare are dealt with on the call rather than pushed to later.
Yes; every call applies the clinic hours and booking rules that belong to each consultant.
People search it both ways. A Semble answering service describes covering the phone. A Semble integration describes what connects to what. Here they are one product: cover for the line that reads your diary and writes the booking straight into it.
Consultant availability, clinic locations and consultation lengths come from Semble, confirmed while the caller is still speaking.
No. Callers are matched against what Semble already holds before anything new is created.
Yes. Retained against the patient, which private practices generally want before any call is answered on their behalf.
See 2care book into Semble.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP