Practice Fusion integration
The best AI receptionist for Practice Fusion.
Small independent US practices on a cloud EHR built for exactly that size, where one or two people answer every call between rooming patients - and the phone wins more often than it should.
Writing to Practice Fusion
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Practice Fusion
Practice Fusion practices are usually small and independent: primary care, a solo specialist, a two-provider group that chose a cloud EHR to stay off a server and out of a migration. The front desk is one or two people who also room patients, scan documents and handle check-in. The calls are not complicated. There are just more of them than two hands can take.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
One or two people cannot be on every call
When the desk is checking a patient in or already on another line, the next caller reaches voicemail - and a good share of them hang up and call the practice down the road instead.
After hours and lunch go unanswered
A small practice does not staff the phone over lunch or in the evening, so the calls that arrive then become a voicemail list someone works back through the next morning.
Routine questions eat the day a minute at a time
Hours, directions, what to bring, whether a refill went through, rescheduling. Each is quick; together they are most of why the phone never stops.
No appetite for anything that adds screens
The practice moved to a cloud EHR precisely to keep things simple. Nobody wants a new system to watch or a migration to survive.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Every call answered on the first ring
There is no cap on simultaneous calls, so the patient who rings while the desk is mid-check-in is still answered at once, day or night.
Booked straight into Practice Fusion
The agent reads live availability, applies your provider and booking rules, and writes the appointment back into Practice Fusion while the caller is still on the line.
The routine calls never reach the desk
Hours, preparation, directions, insurance questions and rescheduling are resolved end to end, which hands your one or two people back the part of the day the phone was taking.
Nothing new to run
No new screens, no migration, no retraining. Bookings and captured details land where your team already looks, as structured fields, logged and reversible. Anything clinical is routed to a person.
The difference
A lot of voice AI sits next to Practice Fusion. 2care writes into it.
In a two-person front office, the call that costs you a patient is rarely a hard one. It is the one that came in while both people were already busy.
Sits beside it
2care writes into Practice Fusion
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on Practice Fusion are live inside a few weeks of authorising the connection.
Authorise the connection
Your Practice Fusion administrator approves API access. Nothing is installed, and nothing changes about how your team uses Practice Fusion.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Practice Fusion.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and Practice Fusion.
Yes. It reads live availability, applies your booking rules and writes the appointment back into Practice Fusion in real time, so there is nothing for your team to re-enter afterwards.
No - a small team is exactly where it helps most. 2care takes the high-volume routine calls and the after-hours and lunchtime gaps, and routes anything clinical to a person, so your one or two people are not the limit on how many patients get through.
2care is built to work inside Practice Fusion rather than beside it. It answers every inbound call, reads live availability from Practice Fusion before offering a slot, and writes the booking back in real time. The same connection carries insurance checks, referrals and claims work, so there is nothing for your team to rekey afterwards.
Through Practice Fusion's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in Practice Fusion.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details Practice Fusion already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. No shared model is trained on your patients' data.
See 2care book into Practice Fusion.
30 minutes, on your own workflows. No commitment.
- 95+ integrations and EHRs
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP