Pabau integration
An AI receptionist for Pabau, including evenings.
Clinics spending real money on marketing, where every unanswered call is budget already spent and wasted.
Writing to Pabau
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Pabau
Pabau clinics run marketing and practice management together, which means the phone is a lead channel as much as a booking channel. Ads drive calls, and calls either convert or evaporate.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Paying for calls nobody answers
A campaign that generates enquiries out of hours is money spent on voicemail.
Speed to answer decides conversion
Enquirers are shopping. The practice that picks up gets the booking.
Leads are not followed up
The enquiry that did not convert on the first call rarely gets a second one.
Lapsed patients are a list, not a plan
Everyone knows reactivation works. Nobody has time to do it.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Every campaign call answered
First ring, any hour, so marketing spend converts instead of hitting voicemail.
Qualified and booked on the call
The enquiry becomes an appointment before the caller moves on to the next clinic.
Follow-up that actually happens
Non-converters get worked automatically rather than depending on someone remembering.
Reactivation from your own lists
Lapsed patients are called on the cadence you set, from data you already hold.
The difference
What changes on the Pabau phone.
Missed calls are the priciest entry in a clinic's marketing spend, and the single one that goes unmeasured.
How it runs today
With 2care on Pabau
Paying for calls nobody answers
A campaign that pulls enquiries after closing is budget poured into voicemail
Answered on the first ring at any time, so the ad budget pays off rather than landing in voicemail
Speed to answer decides conversion
Enquirers are shopping
The enquiry turns into a booking before that caller tries the next clinic along
Leads are not followed up
An enquiry that failed to book on the first attempt seldom gets a follow-up
Those who did not book are pursued automatically instead of relying on someone to remember
Lapsed patients are a list, not a plan
Everyone knows reactivation works
Dormant patients get phoned at the rhythm you decide, drawn from records you already keep
Scope
What it touches in Pabau.
Three passes. The third is what protects a client record you are trusted with.
- Practitioner diary
- Practitioner and room availability in Pabau at the moment of the call.
- Appointment type
- Treatment types with their real durations, medical and aesthetic alike.
- Patient record
- Client history, so a returning client is not entered again.
- Availability rules
- Intervals between treatments where your clinic enforces them.
- Location
- Locations, so the offer is somewhere the client can reach.
Straight answers
What Pabau practices ask before connecting it.
Can it answer questions about price?
It answers what you publish to it. For a self pay caller comparing clinics, a straight price and a time is usually the whole decision.
Do medical and aesthetic bookings work differently?
They do, and Pabau already knows how. Durations, practitioners and rooms are read per treatment type rather than treated as interchangeable.
What happens to evening enquiries?
They are answered and booked. Aesthetic enquiry is largely impulsive and arrives outside working hours, which is exactly when a clinic is least reachable.
We are not granting broad write access to Pabau.
Nor should you. Consultation and treatment durations are taken from your Pabau setup, not assumed. Clinical documentation sits outside the scope entirely.
At a glance
The Pabau connection, in the terms a review will ask about.
In a Pabau clinic marketing and practice management sit side by side, so the phone is as much a lead channel as a booking one. Advertising generates calls, and each call either turns into business or vanishes.
Go live
Weeks, not quarters.
Most practices on Pabau are live inside a few weeks of authorising the connection.
Authorise the connection
Your Pabau administrator approves API access. Nothing is installed, and nothing changes about how your team uses Pabau.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Pabau.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Before you connect it
Questions about Pabau.
Yes. Calls off a campaign are taken on the first ring around the clock, screened, and scheduled, so the spend pays back instead of reaching voicemail.
Yes, run against lists you provide at whatever rhythm you decide.
People search it both ways. A Pabau answering service describes covering the phone. A Pabau integration describes what connects to what. Here they are one product: cover for the line that reads your diary and writes the booking straight into it.
Consultation and treatment durations are taken from your Pabau setup, not assumed, confirmed while the caller is still speaking.
No. Callers are matched against what Pabau already holds before anything new is created.
Yes. Kept against the client record in Pabau, which matters for a clinic handling aesthetic consultations.
See 2care book into Pabau.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP