Open Dental integration
The best AI receptionist for Open Dental.
Practices that chose control over convenience, and will not accept a tool that imposes its own way of scheduling.
Writing to Open Dental
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Open Dental
Open Dental practices configured their system deliberately - their own operatories, providers, appointment types and blockouts. They did not choose control in order to hand it to a vendor.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Tools want to impose their own model
Most scheduling automation assumes a generic calendar and quietly ignores how you actually run.
Recall is defined but not worked
The definitions are there. The calls are not.
Emergency handling depends on who answers
Triage quality varies with whoever picks up the phone.
After-hours calls disappear
Evenings and weekends go to voicemail, and dental patients in pain do not leave one.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Your configuration is the source of truth
Operatories, providers, appointment types and blockouts are read as you set them, never overridden.
Recall from your own definitions
Outbound calling runs on the recall types and intervals already in your setup.
Consistent triage, every call
Urgent presentations go to held slots or a clinician the same way every time, regardless of hour.
Answered at any hour
Nights and weekends are covered on the same number.
The difference
A lot of voice AI sits next to Open Dental. 2care writes into it.
Practices that chose Open Dental for control do not want a tool with opinions about their diary.
Sits beside it
2care writes into Open Dental
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on Open Dental are live inside a few weeks of authorising the connection.
Authorise the connection
Your Open Dental administrator approves API access. Nothing is installed, and nothing changes about how your team uses Open Dental.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Open Dental.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and Open Dental.
Yes. Operatories, providers, appointment types and blockouts are read as you configured them and applied on every call.
Yes - outbound recall runs from the definitions already in your setup.
2care is built to work inside Open Dental rather than beside it. It answers every inbound call, reads live availability from Open Dental before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through Open Dental's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in Open Dental.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details Open Dental already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into Open Dental.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP