MEDENT integration
The best AI receptionist for MEDENT.
Independent US practices that have run the same system for years, where the call volume is not complicated - there is just relentlessly more of it than two people can answer.
Writing to MEDENT
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs MEDENT
MEDENT practices are typically independent primary care and internal medicine: long-established, deliberately not part of a hospital group, and run by a small front desk that has been there long enough to know the patients by voice. Nothing about the work is exotic. There is simply more of it arriving through one line than the people on that line can pick up.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Refills, results and bookings all arrive on one line
Three completely different kinds of request come through the same number, and whoever answers has to sort them one call at a time. Most of them do not need a clinician at all.
The morning wave never clears
The calls that arrive between eight and ten are answered late or not at all, and the voicemails from that window are still being worked through after lunch.
Routine questions consume the desk
Opening hours, directions, what to bring, whether a result is back. Every one is quick, and together they are most of the day.
Nobody wants to replace what already works
The system has been in place for years, the team is fast in it, and the appetite for a migration is zero. Any change has to leave it alone.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Sorted before a person is involved
The agent works out whether the call is a refill, a result, a booking or something clinical from how the patient describes it, then handles it or routes it with the context already attached.
The morning wave is answered as it arrives
There is no limit on simultaneous calls, so the eight-to-ten spike is answered at the same speed as a quiet Tuesday afternoon. There is no voicemail backlog to work through, because there is no backlog.
Routine calls never reach the desk
Hours, preparation, directions, insurance and rescheduling are resolved end to end, which gives your team back the part of the day that was being consumed a minute at a time.
Nothing changes inside your system
No new screens, no migration, no retraining. Bookings and captured details land where your team already looks for them, as structured data, logged and reversible.
The difference
A lot of voice AI sits next to MEDENT. 2care writes into it.
The problem in an independent practice is rarely a hard call. It is the eleventh easy one while someone is still on the tenth.
Sits beside it
2care writes into MEDENT
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on MEDENT are live inside a few weeks of authorising the connection.
Authorise the connection
Your MEDENT administrator approves API access. Nothing is installed, and nothing changes about how your team uses MEDENT.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into MEDENT.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and MEDENT.
No. Nothing changes inside your system - bookings, demographics and captured details appear where they always have, as structured fields. There are no new screens to learn and no migration.
Yes, from how the patient describes it rather than by asking them to pick from a menu. Bookings are handled on the call, refill and result requests are routed to the queue your team already works, and anything clinical is escalated with the transcript attached.
2care is built to work inside MEDENT rather than beside it. It answers every inbound call, reads live availability from MEDENT before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through MEDENT's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in MEDENT.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details MEDENT already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into MEDENT.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP