Eaglesoft integration
An AI receptionist for Eaglesoft, new patients included.
Dental practices with more production sitting in unscheduled treatment than any new-patient campaign would ever generate.
Writing to Eaglesoft
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Eaglesoft
Eaglesoft runs Patterson dental practices where the growth opportunity is already inside the system, accepted treatment that was never booked, and patients overdue for hygiene.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
The production is there but unbooked
Treatment was presented, accepted and never scheduled. It is revenue sitting still.
Recall drifts quietly
Patients slip a month, then six, and eventually stop being patients.
No-shows cost twice
The slot is lost and the patient still needs the appointment.
Emergency calls interrupt everything
They arrive on the same line as routine bookings with nothing separating them.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Unscheduled treatment worked as a list
Patients are called back, the agreed plan is explained, and the appointment is booked.
Recall on your own interval
Hygiene outreach runs from your data at the cadence you set.
Reminders timed to your pattern
Not a fixed 24 hours, timed to when your no-shows actually happen, on the channel each patient answers.
Emergencies separated automatically
Pain and trauma reach held slots; routine requests do not.
Scope
What it touches in Eaglesoft.
Three passes. The third is what your practice owner will want to see.
- Operatory and provider
- Provider and operatory availability in Eaglesoft, checked in the moment.
- Appointment type
- Appointment types and lengths as your practice has them set.
- Recall status
- Recall and continuing care status, so the right patients are contacted.
- Patient record
- Existing patient records, so nobody is entered twice.
- Benefit detail
- Insurance detail already held against the patient.
The difference
What changes on the Eaglesoft phone.
The growth is already sitting in the system. What it lacks is someone to place the calls.
How it runs today
With 2care on Eaglesoft
The production is there but unbooked
Treatment was presented, accepted and never scheduled
Those patients are rung back, the plan they agreed to is gone over, and the visit is booked
Recall drifts quietly
People drift a month behind, then six, and in the end stop coming altogether
Hygiene follow-up works from your own data at whatever interval you choose
No-shows cost twice
The time is wasted and the patient still requires the visit
Reminders are not pinned to a flat 24 hours but set for when your no-shows really occur, over the channel each patient responds to
Emergency calls interrupt everything
They come in on the very line used for ordinary bookings, with nothing to tell them apart
Pain and trauma get the reserved slots; everyday requests are kept out of them
An Eaglesoft practice, in their words
After-hours calls were dropping patients.
Dr. Aashil Shah, Avora Dental of Altamont- 34
- after-hours enquiries booked in month one
- 0
- callers sent through a phone menu
- 24/7
- cover on the existing number
At a glance
The Eaglesoft connection, in the terms a review will ask about.
Eaglesoft sits inside Patterson dental practices where the room to grow is already held in the system: treatment that was accepted yet never booked, and patients past due for hygiene.
Straight answers
What Eaglesoft practices ask before connecting it.
What happens to a new patient who rings at night?
They are answered and booked. That call is the one most often lost, because a first time caller who reaches voicemail simply tries the next practice.
Can it chase continuing care?
Yes, from your own Eaglesoft list, at the interval you set, with the booking made during the call rather than left as a note.
Does it fit our provider columns?
Yes. Column, operatory and appointment length come from Eaglesoft, so a booking lands where your team expects to find it.
We are not granting broad write access to Eaglesoft.
Nor should you. Provider columns, operatories and the appointment lengths your practice uses. Clinical documentation sits outside the scope entirely.
Go live
Weeks, not quarters.
Most practices on Eaglesoft are live inside a few weeks of authorising the connection.
Authorise the connection
Your Eaglesoft administrator approves API access. Nothing is installed, and nothing changes about how your team uses Eaglesoft.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Eaglesoft.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Before you connect it
Questions about Eaglesoft.
Yes. Treatment accepted but left unscheduled is worked through as a list, the agreed plan gone over and the visit put in the diary.
Reminders follow your own pattern of missed visits and go out on the channel each patient actually uses, and that is what shifts the figure.
People search it both ways. A Eaglesoft answering service describes covering the phone. A Eaglesoft integration describes what connects to what. Here they are one product: cover for the line that reads your diary and writes the booking straight into it.
Provider columns, operatories and the appointment lengths your practice uses, confirmed while the caller is still speaking.
No. Callers are matched against what Eaglesoft already holds before anything new is created.
Yes. Stored with the patient, so a new patient booked at night can be reviewed in the morning.
See 2care book into Eaglesoft.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP