Eaglesoft integration
The best AI receptionist for Eaglesoft.
Dental practices with more production sitting in unscheduled treatment than any new-patient campaign would ever generate.
Writing to Eaglesoft
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Eaglesoft
Eaglesoft runs Patterson dental practices where the growth opportunity is already inside the system - accepted treatment that was never booked, and patients overdue for hygiene.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
The production is there but unbooked
Treatment was presented, accepted and never scheduled. It is revenue sitting still.
Recall drifts quietly
Patients slip a month, then six, and eventually stop being patients.
No-shows cost twice
The slot is lost and the patient still needs the appointment.
Emergency calls interrupt everything
They arrive on the same line as routine bookings with nothing separating them.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
Unscheduled treatment worked as a list
Patients are called back, the agreed plan is explained, and the appointment is booked.
Recall on your own interval
Hygiene outreach runs from your data at the cadence you set.
Reminders timed to your pattern
Not a fixed 24 hours - timed to when your no-shows actually happen, on the channel each patient answers.
Emergencies separated automatically
Pain and trauma reach held slots; routine requests do not.
The difference
A lot of voice AI sits next to Eaglesoft. 2care writes into it.
The growth is already in the system. It just needs somebody to make the calls.
Sits beside it
2care writes into Eaglesoft
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on Eaglesoft are live inside a few weeks of authorising the connection.
Authorise the connection
Your Eaglesoft administrator approves API access. Nothing is installed, and nothing changes about how your team uses Eaglesoft.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Eaglesoft.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and Eaglesoft.
Yes. Accepted-but-unbooked treatment is worked as a list, with the agreed plan explained and the appointment booked.
Reminders are timed to your own no-show pattern and sent on the channel each patient answers, which is what moves the number.
2care is built to work inside Eaglesoft rather than beside it. It answers every inbound call, reads live availability from Eaglesoft before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through Eaglesoft's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in Eaglesoft.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details Eaglesoft already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into Eaglesoft.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP