Dentally integration
The best AI receptionist for Dentally.
UK dental practices running private and NHS lists side by side, where booking someone onto the wrong one is a conversation nobody wants at reception.
Writing to Dentally
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Who runs Dentally
Dentally runs UK dental practices, many carrying both private and NHS lists with different availability, different fees and a different conversation on the phone.
The problem
What is actually breaking.
The things practices tell us cost them the most, in the order they raise them.
Two lists, one phone number
Which list a patient is on changes availability, fees and what you can offer them.
The fee question comes first
Most callers open with cost, and the answer depends on the list.
Emergency demand is unpredictable
Pain calls arrive without warning and cannot wait for the next routine opening.
Recall is known but not worked
Intervals differ between lists and the calls do not get made.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
How 2care solves it
One platform, not a point fix.
Inbound answering, outbound outreach, write-back and escalation are the same agent - which is why the whole problem moves rather than one part of it.
The right list, every time
The agent establishes which list the patient is on and books against that list's availability and rules.
Fees answered on the call
What a visit costs under the relevant list, handled without deferring to reception.
Pain routed to held slots
Urgent presentations reach emergency capacity, and anything clinical escalates.
Recall per list
Outbound respects the different intervals each list carries.
The difference
A lot of voice AI sits next to Dentally. 2care writes into it.
Booking an NHS patient into private availability creates a conversation nobody wants to have at the desk.
Sits beside it
2care writes into Dentally
Availability
Reads a synced copy that can be minutes or hours stale
Reads live availability before it offers a single slot
Booking
Sends your team a request to key in by hand
Writes the appointment directly, in real time
New patient intake
Drops a free-text note or a call recording
Writes demographics and insurance as structured fields
Follow-up work
Lands in a second inbox nobody owns
Lands in the queue your team already works
Every morning
Somebody reconciles yesterday against the schedule
Nothing to reconcile
Go live
Weeks, not quarters.
Most practices on Dentally are live inside a few weeks of authorising the connection.
Authorise the connection
Your Dentally administrator approves API access. Nothing is installed, and nothing changes about how your team uses Dentally.
Map your rules
We map your providers, locations, appointment types, booking rules and escalation paths - the things that make your schedule yours.
Test, then go live
We run your real scenarios against a test environment with your team watching, fix what surfaces, then switch the line over and monitor.
See it work
A call, a booking, and a write-back into Dentally.
Recorded end to end. The system on screen is not yours, but the flow is the one described above.
Questions
2care and Dentally.
Yes. It establishes which list the patient is on and books against that list's availability, rules and fees.
Yes - what a visit costs under the relevant list is answered on the call.
2care is built to work inside Dentally rather than beside it. It answers every inbound call, reads live availability from Dentally before offering a slot, and writes the booking back in real time - so there is nothing for your front desk to rekey afterwards.
Through Dentally's official API. Your onboarding specialist sets up the connection during go-live - there is nothing to install and no change to how your team works in Dentally.
No. 2care reads live availability before offering a slot and applies your booking rules, so it cannot create a conflict. Every write is logged and reversible.
It matches on the details Dentally already holds before it creates anything. A returning patient is picked up from the existing record, so you do not end up with a second chart for the same person.
Yes. Providers, locations, appointment types and booking rules are mapped during setup, so the agent offers the right slot with the right clinician at the right site.
No. It takes the high-volume routine calls - booking, rescheduling, hours, insurance, refill requests - and routes anything clinical or complex to a human with the context already attached.
Most practices go live in weeks, not quarters: authorise the connection, map your rules, test your real scenarios, then switch the line over with monitoring in place.
Yes - HIPAA-ready with a BAA available, GDPR compliant with a DPA, and DPDP compliant. Everything is encrypted in transit and at rest, and fully audit-logged. Patient data is not used to train shared models.
See 2care book into Dentally.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP