OB-GYNIndiaShanthi Gynec escalates every urgent call and triages none of them
An obstetrics practice where the boundary between admin and clinical is the whole design problem.
- 2care scheduling
0%
of urgent calls escalated to a clinician
< 0s
to reach a human on a red flag
0
clinical questions answered by the agent
Before
What was breaking
- Antenatal patients called with everything from appointment times to bleeding, on the same line.
- The practice could not use anything that might attempt to advise a pregnant patient.
- The antenatal visit series was booked one appointment at a time.
What we did
How it works now
- Red-flag descriptions escalate immediately, with no attempt to assess severity.
- The antenatal schedule is laid out against gestational dates and booked as a series.
- Reminders and reports go out over WhatsApp.
After
What changed
- Urgent calls reach a clinician in seconds with the transcript attached.
- Patients stay on the recommended visit intervals.
“What sold us was what it refuses to do. It does not guess, and for us that is the entire requirement.”
The same flow, running
What this looks like on a live call.
The story above describes it. This is the flow itself, recorded end to end.
More stories
Other practices.
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- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP