eClinicalWorks conference in Nashville: meet our team

2care is an AI front desk that works inside eClinicalWorks. It answers practice calls, books into the live eCW schedule, checks insurance before the visit and calls patients with open care gaps. Our co-founder, Pawan Toshniwal, will be attending the eClinicalWorks conference in Nashville from October 23 to 25.

The 2026 eClinicalWorks and healow National Conference runs from October 23 to 25 at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee. Our co-founder, Pawan Toshniwal, will be attending.

About 90% of 2care's clients run on eClinicalWorks, so the work we do every day follows how eCW practices schedule visits, check coverage and follow up with patients. The front-office load in those practices is familiar: the same hours-and-insurance calls, refill requests on the booking line and a callback list waiting at 10am. With several providers, visit types and locations in play, each booking is a matching problem as well as a phone call, and the desk handles it between other tasks.

2care answers those calls, books into the live eCW schedule, checks insurance before the visit and calls patients who are overdue for care. Every one of those jobs follows the rules your eCW schedule already enforces: provider eligibility, visit types and durations.

Where eCW practices lose visits at the front desk

A full eCW schedule with several providers puts steady pressure on the phone. The calls fall into four groups.

The first group is questions with fixed answers: when you open, which plans you accept, what to bring to a first visit, where to park. The second is refill requests that land on the booking line and take slots meant for visits. The third is the morning rush, which leaves a list of callbacks to clear at 10am while the schedule waits. The fourth is the person at the desk, who is handling the phone and the patient at the counter at the same moment.

Practice leaders are pointing AI at this work. In a February 2026 MGMA Stat poll with 177 responses, scheduling (31%) and calls (27%) were the front-office areas practices named most often, followed by registration and eligibility (23%) and prior authorization (16%). Scheduling and calls are the work 2care does inside eCW.

What 2care does inside your eClinicalWorks schedule

2care answers on the first ring, at any hour, and works through the call the way a good front desk would. It reads live openings from your eCW schedule, filtered by provider, visit type and location, and offers the patient a time that is free.

When the patient picks a time, 2care writes the booking into eClinicalWorks during the call, and eCW checks it against its own templates before accepting it. If two callers want the same 9:40 slot, eCW accepts the first booking and the second caller is offered the next opening.

Before 2care creates anything, it matches the caller to the chart eCW already holds, so a returning patient keeps a single record. New patients complete intake and forms before the visit. An urgent call reaches your staff in seconds with a transcript and a summary, or as a warm transfer.

The same two-way write-back runs across 95+ systems on the 2care platform. For the technical walkthrough, read how the eCW connection works or the setup details on our eClinicalWorks integration page.

Care gaps, insurance checks and the rest of the repetitive work

Care gaps come first. 2care takes the list of patients who are overdue for a chronic-care review, a screening or a follow-up from your eCW data, calls each one, and books the visit on the same call.

Insurance checks come second. The 2025 CAQH Index, built on data from more than 600 provider organizations and health plans, estimates that $21 billion in savings remains in healthcare transactions that are still manual or partly manual. Eligibility is one of the everyday transactions it tracks.

On the booking call, 2care collects the payer and member ID and reads both back to confirm. It then checks that the plan is active for the visit date, records the copay and deductible the plan reports, and puts the result on the chart. A lapsed or switched plan is flagged while the patient can still fix it. You can read the detail on insurance verification.

The rest of the list is just as practical: reminders 24 hours and 2 hours before a visit, recalls and reactivation for lapsed patients, waitlist backfill when a cancellation opens a slot, post-visit check-ins, refill requests routed to the right provider queue, referral intake and review requests. Where your practice wants it, 2care also follows up on outstanding balances. See patient recall and outreach for how the calling rules work.

What changes at the desk, side by side

The change shows up in three places: calls are answered when they ring, the schedule fills during the call, and billing hears about coverage problems before the claim goes out. The table follows six jobs from today to a day with 2care.

What your desk does today	What changes with 2care	Where you see it
Answers the same questions all day: hours, insurance accepted, what to bring	Answered on the call, at any hour	Call transcript and summary on file
Refill requests take booking slots	Medication, dose and pharmacy captured and sent to the provider queue	A refill task for the right provider
Morning rush leaves a callback list	Every call answered when it rings and booked on the spot	Visits already on the eCW schedule
After-hours calls go to voicemail	Answered any hour and booked into the next opening	A booked visit waiting in the morning
Overdue patients and open care gaps wait for someone to call	Called from your eCW list and booked on the call	New visits on the schedule, outcome logged
Coverage checked on the day, if at all	Checked before the visit	Plan status and patient responsibility on the chart

Where the extra visits and revenue come from

A front desk loses revenue in four places: calls nobody answers, new inquiries nobody calls back, patients nobody reminds, and coverage problems found after the claim. 2care works on all four.

Across the practices we work with, 2care recovers about 85% of missed calls. Reminders, recalls and waitlist offers fill chairs that would have gone empty. That matters because MGMA's August 2026 no-show poll, with 190 responses, found 32% of medical groups reporting higher no-show rates than in 2025, and 58% reporting about the same. You can size the opportunity on your own numbers with the example below.

Example model: every input is an assumption

The inputs below are illustrative. The 25% share is an assumption chosen for the arithmetic, and no public source measures it. This model is separate from the 85% recovery figure above.

Input or result	Example	Your number
Missed calls per week	40
Share that would have booked	25%
Average value of a visit	$150
Bookings per week (40 x 25%)	10
Revenue per week (10 x $150)	$1,500
Revenue per year (x 52 weeks)	$78,000

Halve the missed calls and the yearly figure falls to $39,000. Your phone system keeps the call log, so the first row is a number you can pull today.

What the first week looks like

Going live takes about five business days. First, your eCW administrator authorizes the connection by approving API access, and nothing is installed on your computers.

Second, we map your providers, locations, visit types, booking rules and escalation paths, so the agent follows your schedule. Third, we run your real call scenarios in a test environment while your team listens, then switch the line over.

In the first days we watch the recorded calls and correct anything that fires too often or maps to the wrong duration. The number patients dial stays the same, because 2care sits in front of the phone system you already have. Current visit types, provider rules and durations in eCW make for a smoother start.

Why we are at the eClinicalWorks conference

The 2026 eClinicalWorks and healow National Conference brings eCW practices together in Nashville from October 23 to 25. Those practices carry the questions we hear all year: visit types, provider rules, duplicate charts and slots taken mid-call. 2care is built around those questions, so Nashville is where we want to listen.

120+	95+	5 days
practices use 2care	integrations with two-way write-back	about five business days to go live

2care's own figures, October 2026.

Provider eligibility, visit durations and booking templates come from eCW, so the rules your team already maintains are the rules the agent follows. Pawan Toshniwal will be attending, and practice owners and managers are welcome to ask him how that works in a real schedule.

Which eCW practices this suits

The practices that get the most from 2care are independent primary care or dental practices on eClinicalWorks with more than one provider on staff. Their phone rings out at peak hours or after close, and they keep a list of overdue patients that nobody has time to call.

Coverage problems reach them after the claim comes back, and they want the administrative load off their team. 2care handles front office, back office and billing tasks, and routes anything clinical to your staff. Groups with several locations also benefit, since 2care applies each location's providers and visit types when it books.

Frequently asked questions

When and where is the eClinicalWorks conference?

The 2026 eClinicalWorks and healow National Conference runs October 23 to 25 at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee, according to the eClinicalWorks events page. Our co-founder, Pawan Toshniwal, will be attending the conference this year.

Does 2care work with eClinicalWorks?

Yes. 2care connects to eClinicalWorks through its API once your administrator approves access. It reads live openings, writes bookings into the schedule and lets eCW check each one against its own rules. Practices on eCW use it for calls, booking, insurance checks and recalls.

Will 2care follow our eCW visit types and provider rules?

Yes. 2care follows whatever eClinicalWorks enforces, including provider eligibility, visit durations and booking templates. During setup we map your providers, locations and visit types, then test your real call scenarios with your team listening before the line switches over to 2care.

How does 2care work with our front desk team?

It takes the repeat calls, reminders and coverage checks, so your team can spend the day on the patient in front of them and on calls that need judgment. Staff keep every clinical decision, and they receive a transcript and summary of each call the agent hands over.

Is patient data used to train AI models?

No. 2care does not use patient data to train shared models. US practices work under a signed BAA, data is encrypted with AES-256, and audit logs record what the agent did. Your practice stays in control of how its data is used.

Which specialties does 2care work with?

Primary care and dental are the core. 2care also works with 10+ specialties, including med spas, physical therapy, chiropractic, dermatology, podiatry and orthopedics, and more. Each one has its own call flows, so a demo can use the calls your practice handles most.

A short exercise for this week

Pull last week's call log from your phone system and make three counts: calls that went unanswered, calls that were only a question about hours or insurance, and refill requests that took a booking slot. Then pull your eCW list of patients overdue for a visit and count how many were contacted this month. Those four numbers show where your phone is losing visits, whoever you choose to fix it.

Whether or not you are in Nashville, you can see 2care on your own eCW call flows. Book a demo and we will walk through your hardest calls, such as a new patient with insurance.