Physical Therapy
Physical therapy front office, answered. 24/7.
PT revenue depends on patients completing a full plan of care. 2Care answers every call, books evaluations, and keeps recurring visits on schedule so plans of care do not fall apart mid-course.
Get a demo
30 minutes, on your own call flows.
In practice
Built for how physical therapy actually runs.
When patients drop off mid-plan, outcomes and revenue both suffer. 2Care keeps the visit cadence intact.
- Plan-of-care
- completion drives PT revenue, drop-off kills it
- High
- cancellation and reschedule volume to manage
- 24/7
- coverage with no added front desk staff
Plan-of-care adherence
LiveWorked from your rules, not a manual call list.
On the phone
The workflows physical therapy practices actually run.
Not generic scheduling. The specific jobs that fill your day and quietly cost you revenue when they slip.
01
The whole plan of care booked at once
Twice a week for six weeks is booked as a block on the call, at the times that suit the patient - instead of one visit at a time and a schedule that empties out by week three.
02
Authorisation running out before the visits do
Patients approaching their authorised visit count are flagged and called, so the re-authorisation goes in before the plan of care stalls.
Plan-of-care adherence
LiveWorked from your rules, not a manual call list.
03
Same-day backfill on cancellations
A morning cancellation is filled from the waitlist that morning. Therapist utilisation is the whole business - an unfilled hour never comes back.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
04
Drop-off recovery
Patients who stopped attending mid-plan are called back, told exactly how many visits are left, and rebooked.
Writing to Cliniko
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Anything clinical or urgent is escalated to your team rather than handled by the agent.
Integrations
Writes back into the systems you already run.
See it work
What a physical therapy patient hears when they ring at 8:47 PM.
The practice is closed. The call is answered on the first ring, then booked, confirmed and written back before anyone arrives in the morning.
Questions
The things practices ask us.
Yes. Twice a week for six weeks is booked as a block at times the patient chooses, which is the single biggest driver of plan completion.
Patients approaching their authorisation limit are flagged and contacted so re-authorisation goes in before the plan of care stalls.
Yes. 2Care connects to the major systems for your specialty and writes appointments and intake back in real time. See the integrations listed on this page.
2Care is HIPAA-ready and will sign a Business Associate Agreement. All interactions are encrypted and audit-logged.
No. 2Care handles high-volume routine calls so your team can focus on patients in the office. Anything clinical or complex routes straight to a human.
Most practices go live in a short, structured onboarding. Your onboarding specialist confirms the exact timeline on your demo call.
2Care recognizes urgent and red-flag situations and follows your escalation protocol to reach a human immediately.
Yes. 2Care answers unlimited simultaneous calls, so there are no busy signals and no hold queues, even at peak.
See 2Care answer your physical therapy calls. Book Demo.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP