Orthopedics
Orthopedics front office, answered. 24/7.
Ortho groups field heavy referral and patient call volume across many providers and locations. 2Care answers every call, books to the right provider, and routes urgent cases without overwhelming your front desk.
Get a demo
30 minutes, on your own call flows.
In practice
Built for how orthopedics actually runs.
In high-volume ortho, misrouted and missed calls cost real cases. 2Care gets every caller to the right provider, fast.
- High
- referral and call volume across multiple providers
- Multi-provider
- scheduling that is hard to staff manually
- 24/7
- coverage including after-hours injury calls
Referral routed to the right surgeon
Live- Referral received · MRI attached
- Subspecialty identified · knee
- Matched to Dr. Petrov
- Prior auth detail captured
- Booked · Mon 8:40
No misrouting between eleven providers.
On the phone
The workflows orthopedics practices actually run.
Not generic scheduling. The specific jobs that fill your day and quietly cost you revenue when they slip.
01
Post-op follow-ups booked as a series
Two weeks, six weeks and twelve weeks scheduled in one call at the right intervals for the procedure, rather than three separate calls the patient has to remember to make.
02
Imaging sequenced before the consult
When a visit requires an X-ray or MRI first, the imaging is booked with enough lead time that the results are in the chart when the patient walks in.
Referral routed to the right surgeon
Live- Referral received · MRI attached
- Subspecialty identified · knee
- Matched to Dr. Petrov
- Prior auth detail captured
- Booked · Mon 8:40
No misrouting between eleven providers.
03
Injection series at the correct spacing
Repeat injections are booked against your minimum interval, so a patient cannot end up scheduled too early.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
04
Surgical scheduling and pre-op instructions
Surgical dates coordinated, pre-op instructions delivered by voice and text, and confirmation captured so nothing is a surprise on the day.
Writing to Epic
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Anything clinical or urgent is escalated to your team rather than handled by the agent.
Integrations
Writes back into the systems you already run.
See it work
What a orthopedics patient hears when they ring at 8:47 PM.
The practice is closed. The call is answered on the first ring, then booked, confirmed and written back before anyone arrives in the morning.
Questions
The things practices ask us.
Yes. Two-week, six-week and twelve-week reviews are booked in one call at the intervals your protocol sets, and confirmed ahead of each visit.
Where a visit needs an X-ray or MRI first, the imaging is booked with enough lead time for results to be in the chart before the appointment.
Yes. 2Care connects to the major systems for your specialty and writes appointments and intake back in real time. See the integrations listed on this page.
2Care is HIPAA-ready and will sign a Business Associate Agreement. All interactions are encrypted and audit-logged.
No. 2Care handles high-volume routine calls so your team can focus on patients in the office. Anything clinical or complex routes straight to a human.
Most practices go live in a short, structured onboarding. Your onboarding specialist confirms the exact timeline on your demo call.
2Care recognizes urgent and red-flag situations and follows your escalation protocol to reach a human immediately.
Yes. 2Care answers unlimited simultaneous calls, so there are no busy signals and no hold queues, even at peak.
See 2Care answer your orthopedics calls. Book Demo.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP