Pain Management
Pain management front office, answered. 24/7.
Pain management depends on referrals and tightly scheduled procedures and follow-ups. 2Care answers every call, captures referral detail, and keeps the procedure and follow-up schedule full.
Get a demo
30 minutes, on your own call flows.
In practice
Built for how pain management actually runs.
Referral conversion and tight scheduling define a pain practice. 2Care protects both so no patient slips through.
- Referral-driven
- intake where every missed call is a lost patient
- Procedure
- and follow-up scheduling that must stay tight
- 24/7
- coverage for referrals and patient calls
Procedure scheduling
Live- Referral received · chronic lumbar
- Documentation checked
- Prior authorisation started
- Injection slot offered
- Booked · Wed 7:30
Tight scheduling protected, referral not lost.
On the phone
The workflows pain management practices actually run.
Not generic scheduling. The specific jobs that fill your day and quietly cost you revenue when they slip.
01
Controlled-substance review visits on cadence
Mandatory follow-up appointments are booked at the interval your protocol requires, and confirmed, so a patient never runs out ahead of a review.
02
Drug screening coordinated with the visit
Screening appointments scheduled alongside the review visit rather than as a second trip the patient may not make.
Procedure scheduling
Live- Referral received · chronic lumbar
- Documentation checked
- Prior authorisation started
- Injection slot offered
- Booked · Wed 7:30
Tight scheduling protected, referral not lost.
03
Procedure series at protocol intervals
Epidural and radiofrequency series booked at the correct spacing, with pre-procedure instructions delivered ahead of each one.
How it connects
Real time
Written while the patient is still on the line. Every write logged and reversible.
04
Authorisation status chased, not waited on
Patients waiting on prior authorisation are updated proactively and booked the moment approval lands, instead of ringing in to ask.
Writing to Epic
Real time, on the call
Writing…
Encrypted in transit, audit-logged
Anything clinical or urgent is escalated to your team rather than handled by the agent.
Integrations
Writes back into the systems you already run.
See it work
What a pain management patient hears when they ring at 8:47 PM.
The practice is closed. The call is answered on the first ring, then booked, confirmed and written back before anyone arrives in the morning.
Questions
The things practices ask us.
Review visits are booked at the cadence your protocol requires and confirmed, so a patient does not run out ahead of a mandated review. The agent never makes a clinical judgement - anything clinical goes to a provider.
Yes. 2Care connects to the major systems for your specialty and writes appointments and intake back in real time. See the integrations listed on this page.
2Care is HIPAA-ready and will sign a Business Associate Agreement. All interactions are encrypted and audit-logged.
No. 2Care handles high-volume routine calls so your team can focus on patients in the office. Anything clinical or complex routes straight to a human.
Most practices go live in a short, structured onboarding. Your onboarding specialist confirms the exact timeline on your demo call.
2Care recognizes urgent and red-flag situations and follows your escalation protocol to reach a human immediately.
Yes. 2Care answers unlimited simultaneous calls, so there are no busy signals and no hold queues, even at peak.
See 2Care answer your pain management calls. Book Demo.
30 minutes, on your own call flows. No commitment.
- 18 specialties covered
- ·Live in weeks, not months
- ·HIPAA, GDPR and DPDP