Safety Skills
Call Type
Click to Play
Call Description
Supervisor Models
Clinical Nurse Escalation
We use clinically proven nursing guideline escalation protocols to make sure risky calls are transferred to nurses.
Escalation Engine
Recognizing Drug Names
Triangulating conditions, other drugs, and analyzing utterances to identify drugs.
Medication Recognition Model
Post-Discharge Check-ins
Supports patients during vulnerable discharge windows.
Transition Monitoring
Clinical Skills
Call Type
Click to Play
Call Description
Supervisor Models
Benefits Explanation
Breaks down complex insurance language into patient-friendly terms.
Benefits Interpreter
Untangling Ambiguity
Patients often answer in complicated, rambling ways for intake forms or HRAs but our deep thinking models disambiguate the uncertainty.
Authorization Navigator
Continuity of Care
Reminding patients of their commitments from prior calls can help to ensure adherence.
Longitudinal Adherence
Emotional Skills
Call Type
Click to Play
Call Description
Supervisor Models
Honest and Earnest Empathy
Talking to AI is seen as magical and witnessing the coming future vs. the frustration of the old IVR.
Do No Harm Guardrails
Urgency Classification
Prioritizes time-sensitive situations correctly.
Urgency Classifier
Easy to Talk to – No Judgement
Patients feel comfortable and supported without fear of judgment.
Emotional Safety
Common Sense and Scheduling Skills
Call Type
Click to Play
Call Description
Supervisor Models
Scheduling Common Sense
AI’s tend to really struggle with common sense like in this clip where it lists every single available appointment.
Common Sense Internalization
Scheduling Prioritization
We don’t just schedule, we escalate urgently when needed.
Appointment Upgrade
Mainline Randomness
Anything can happen on a mainline inbound call. Our AI is able to navigate calls that require special handling.
Mainline Escalation
And Many More...
Call Type
Click to Play
Call Description
Supervisor Models
Medication Adherence Support
Proactive reminders and follow-ups to ensure patients stay on track with their prescriptions.
Adherence Tracking Engine
Clinical Nutrition Support
Lets patients ask many, many nutrition questions.
Clinical Nutrition Navigator
Multilingual Support
Seamlessly handles conversations in multiple languages to serve diverse patient populations.
Language Processing Engine