Shipping and Delivery Policy
This Shipping and Delivery Policy explains how 2Care.ai handles the delivery of our digital services and any physical products.
Digital Services
- Digital services are delivered instantly upon successful payment
- Access credentials will be sent to your registered email address
- No physical shipping is required for digital products
- Service activation typically occurs within 15 minutes of payment confirmation
Physical Products (if applicable)
- Processing time: 1-2 business days
- Domestic shipping: 3-7 business days
- International shipping: 7-14 business days
- Express shipping options available at checkout
Shipping Charges
- Shipping charges are calculated at checkout
- Free shipping available for orders above certain thresholds
- Express shipping charges apply for expedited delivery
- International shipping may incur additional customs fees
Delivery Areas
We currently deliver to:
- All major cities in India
- Selected international locations
- Remote areas may have extended delivery times
Order Tracking
- Tracking information provided via email and SMS
- Real-time tracking available through our website
- Delivery notifications sent upon successful delivery
Delivery Issues
In case of delivery issues:
- Contact our support team immediately
- Provide order number and tracking details
- We will investigate and resolve within 24 hours
- Replacement or refund options available for lost packages
Contact Information
For shipping and delivery inquiries:
Email: support@2care.ai
Phone: +91 6364872888 / 7899953477
Address: #17, 7th Main Road, 2nd floor, II stage Indiranagar Bangalore - 560038